3rd Line IT Engineer

Position: Senior Infrastructure Engineer - 3rd Line Specialist
Location: Leeds
Salary: £30,000 - £40,000
Employment Type: Permanent, Full-time

Exciting Opportunity Alert!

Verus Recruitment Partners is thrilled to partner with an innovative MSP based in Leeds, renowned for its exceptional commitment to customers, dynamic work environment, and cutting-edge tech offerings.

As a Senior Infrastructure Engineer in this role, you'll be at the forefront of our team, serving as the go-to escalation point for Service Desk matters concerning Infrastructure and Networking. Your mission? To deliver nothing short of exceptional, expert service to our valued clientele, while being an integral part of a collaborative, high-caliber team dedicated to excellence.

Key Responsibilities:

• Tackling complex third-line technical issues, setting and surpassing KPIs to uphold our standards of excellence.
• Providing expert assistance for all customer inquiries and incidents, ensuring seamless support throughout the ticket lifecycle.
• Taking ownership of incidents and providing unwavering support until resolution.
• Contributing to Technical Pre-Sales Consultations, and collaborating with Sales Managers to drive successful outcomes.
• Creating and maintaining detailed client documentation to accurately reflect changes and updates.
• Offering on-site 3rd-line support as needed, ensuring clients receive top-notch service.
• Participating in Research and Development efforts, and contributing to the design and implementation of cutting-edge Systems Architecture Solutions.

Required Skills/Experience:

• Proven experience in an MSP environment, showcasing your expertise in handling diverse technical challenges.
• Excellent working knowledge of Windows Server, Exchange Server, Active Directory, Virtual Servers, VMWare or Hyper-V, SharePoint, and Office 365
• Troubleshooting skills for networking protocols and technologies like TCP/IP, DNS, DHCP, routing, and vLANs
• Familiarity with daily system checks, servers, backups, firewalls, and anti-virus software
• Certifications such as MCSE/MCITP Enterprise or Server Administrator
• Knowledge of VOIP
• Possession of a full clean driving license.
• Strong problem-solving and communication skills.
• Ability to work independently and with a flexible, 'can do’ attitude.

What We Offer:

• Competitive holiday allowance, including your birthday off to celebrate!
• Support for personal certification, empowering you to advance your career.
• Personalised development plans tailored to you.
• Joining a vibrant team with an exceptional company culture.
• Engaging in regular social events.
• Access to a 24/7 Employee Assistance Programme, prioritising your well-being.

 
For more information, please contact our Sheffield Team on (phone number removed)

***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**

Keywords: 3rd Line, Engineer, Service Desk, Leeds, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, Senior IT Engineer, Service Desk Engineer, MSP, Managed Service Provider