Application Support Analyst

Application Support Analyst - City - 6 months contract - Inside IR35

Application Support Analyst urgently required by a leading financial services firm in the City.

Core part of the role is and resolving tickets tied to legacy applications - VB.NET, SQL, C#.

Key Responsibilities

• First point of contact for legacy system issues-triaging, updating, and resolving support tickets
• Investigate issues within legacy applications - VB.NET, SQL, and C#.
• Execute SQL queries and data updates for fixes, adhering to ITIL-aligned incident and change protocols
• Monitor system alerts and performance metrics

Key Skills - MUST HAVES

• Proven experience in customer-facing technical support, with a service-first mindset.
• General knowledge of software development principles
• VB.NET, SQL, C#, SQL, SSIS/SSRS
• Familiar with ITIL frameworks and comfortable navigating incident/change workflows.

Great chance for a long term contract opportunity, 6 month initial contract, City based, 2-3 days per week on site.