Customer Onboarding Project Manager

About VeryConnect

As one of Scotland’s leading tech startups to emerge from Glasgow University, at VeryConnect we support industry, academic and professional membership organisations manage and engage their member communities. Offering a collection of membership management services, we’re building platforms, tools and services that allow members to network, communicate and engage wherever they are. Our product is used by leading professional organisations that manage tens of thousands of end users worldwide and we’re gearing up for growth.

Who We’re Looking For

VeryConnect is seeking a confident, proactive team member to take on the role of Customer Onboarding within our Customer Success team. You’ll focus on onboarding new customers onto the membership platform, acting as their primary point of contact to provide guidance, support and training from initial implementation to product adoption. The successful candidate should be comfortable working within a fast-paced digital business, have the initiative to deliver what’s needed for the success of the business and be driven to progress their career with VeryConnect.

What You’ll Be Doing

• End-to-End Delivery Ownership: Take full command of the customer journey from the moment the contract is signed through to full product adoption. You are the project lead and the face of VeryConnect during this critical phase.
• Strategic Implementation: Lead discovery sessions to capture complex requirements. You’ll project manage the specification and development of bespoke platform features to ensure they meet the client's unique goals.
• High-Impact Training & Enablement: Facilitate engaging online meetings and training sessions. You’ll teach them how to achieve their business KPIs using our suite of tools.
• Cross-Functional Liaison: Act as the vital link between Customer Success, Sales, and Development. You will translate customer feedback into actionable tasks, directly contributing to our product roadmap.
• Project Governance & Excellence: Maintain rigorous standards by tracking actions in our CRM and managing product issue trackers).
• Process Optimisation: You’ll constantly refine our onboarding documentation and workflows to make future customer’s onboarding journeys even smoother.

About You

• A Solution-First Thinker: You don't wait for instructions. You proactively identify potential roadblocks and take the initiative to solve them before they impact the customer. Also, knowing when to escalate and bring in others when required.
• A Master of Priorities: You thrive in a dynamic environment, effortlessly balancing multiple client launches while staying calm, methodical, and process-oriented.
• An Engaging Communicator: Whether leading a technical demo or collaborating internally, your written and verbal communication is clear, persuasive and professional.
• Relentlessly Curious: You love asking the "root" behind a customer's current workflow. You challenge the status quo to help them achieve better results through our platform.
• B2B Savvy: You understand that "success" in B2B means helping an organisation hit its targets. You are confident in managing expectations and building rapport with senior stakeholders.

Experience & Requirements

• 3+ years’ experience in a customer-facing role within a digital business, SaaS, or tech startup environment.
• Proven ability to manage projects with a sharp eye for detail and accuracy.
• A good graduate degree or equivalent professional experience in a digital/online business.
• Adaptable Mindset: Comfortable shifting hours occasionally to support our growing international customer base as demand dictates.
• Right to Work: You must have a valid right to live and work in the UK.

What we can offer you

• Salary range £30,000 - £36,000 which will depend on experience and qualifications
• 31 day’s annual leave
• Company Pension Scheme
• Enhanced Company Maternity Leave
• A flexible, fast moving environment that ensures our team are always learning and growing
• Tech Bundle
• Personal Development Fund
• Based in Glasgow City Centre
• Team Away Days & Socials

Job Type/Schedule:

• Full-time, Permanent
• Monday to Friday
• No weekends

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Sick pay

If you're interested in the role, please submit your CV and cover letter.