Head of Omnichannel Integration (HandBandMe) (London)

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Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

At Holland & Barrett, we're redefining wellness for millions and now we're looking for a dynamic Head of Omnichannel Integration on a 12 months fixed term contract to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between.

The Role

Key Responsibilities:

• Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience
• Align digital wellness features with physical store execution, creating seamless customer journeys
• Translate digital experiences into in-store touchpoints that drive engagement and commercial value
• Coordinate cross-functional teams across retail, marketing, product, and insights
• Develop a robust test-and-learn framework to optimise integration and scale effectively
• Define KPIs and track performance by customer type, store, and feature adoption
• Champion the customer and colleague experience across all channels
• Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem

Location:

This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.

The Person

Key Requirements:

• Proven experience integrating digital products into retail environments
• Strategic thinker with strong commercial acumen and delivery focus
• Excellent stakeholder management and cross-functional leadership skills
• Experience in loyalty, CRM, or digital customer journeys
• Passion for wellness, customer experience, and innovation

What We Offer

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).

• Seniority level
  Director

• Employment type
  Contract

• Job function
  Management
• Industries
  Strategic Management Services

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