Remote Product Owner

We're looking for a Product Owner to join our Technology team.

The Tech team, they give the whole business the functionality we need to excel. With a wealth of expertise in design and development, we find solutions and anticipate the needs of our rapidly scaling business. What's next starts with us, whether that's delivering end-to-end customer experience and taking a holistic view on business systems and tools.

As a Product Owner for Virgin Experience Days, you'll play a pivotal role as part of a growing team that is redefining the way people discover, select, and enjoy unforgettable experience gifts.

Following a recent investment in the business, our technical and product teams are tasked with delivering a new digital vision for Virgin Experience Days (UK) and Virgin Experience Gifts (USA) across mobile, tablet and web for both consumers and corporate customers.

• Lead the unification of our global backend tech stack
• Use data led insights to identify opportunities to streamline our systems to achieve the best experience for our end users
• Work closely with stakeholders across the business to gather, understand and prioritise business requirements, logically assess business cases and develop relevant KPIs
• Engage stakeholders at all levels to ensure that the backlog prioritisation meets the needs of the business and develop delivery roadmaps to visualise the development pipeline for your workstreams
• Translate business requirements into useful user stories and acceptance criteria for the development teams

• Lead multi-disciplined development teams, to evolve the product ensuring that there is a clear understanding of what we are delivering on each product plus the associated costs, benefits and timelines
• Own the roadmap for your product ensuring that it is prioritised effectively
• Facilitate decision making with stakeholders and the agile development team by owning and leading scrum ceremonies
• Investigate solutions using a range of approaches, including researching competitor analysis, commercially available platforms and potential partners
• Dive into the detail capturing requirements in a clear concise format
• Understand, analyse and document current processes and workflows
• Identify and propose opportunities for improvement
• Gain approval and sign-off on new projects through demos and user acceptance testing
• Own taking the deliverables to market by managing the release process and communication
• Track impact of new features and share this with the wider business

• Experience in an D2C eCommerce environment, with knowledge of commerce systems
• Experience documenting, understanding and migrating complex data structures
• Experience owning 1st and 3rd party commerce platforms
• A complete customer focus backed by commercial awareness, quickly able to assess potential business opportunities
• Ability to simplify complex problems, processes or projects into component parts and be able to explore and evaluate them systematically
• Ability to work autonomously or collaboratively with stakeholders and stay open to ideas/suggestions
• Ability to work with and manage technical resources including: UX, Engineering and QA
• An interest and understanding of relevant commerce technologies
• Ability to confidently and effectively present options and recommendations to stakeholders, resolve project issues and mitigate risks proactively
• Ability to see opportunities and pivot quickly to take advantage of them, using data to support decisions and propose improvements to the customer journey and internal processes
• Ability to work in a Scrum/agile software development environment
• Demonstrable experience of using relevant planning and development tools like JIRA, Confluence and Lucid chart
• You'll be excited to work in rapid paced medium sized businesses

• Work from our modern offices based in Bourne End, Buckinghamshire (SL8 5YS)
• Free breakfast in the office (cereal, toast, spreads, fresh fruit, coffee, tea)
• Make use of our hybrid working policy (3 days office based, 2 days remote)
• Enjoy Flexitime, working core hours of 7.5 hours per day with one hour for lunch; flexible starting and finishing times
• Access to an award-winning employee assistance programme to support your health and wellbeing
• Generous health cash plan
• £150 to spend each year on our experiences, for you to enjoy our products yourself
• Access to our discounts scheme within the Virgin Group (Virgin Family Membership)
• Share extraordinary experiences with your friends and family with a discount