ICT Technician | IT Support | Customer-Facing Environment | Up to £32,000 + Benefits | Glasgow

ICT Technician | IT Support | Customer-Facing Environment | Up to £32,000 + Benefits | Glasgow

An ICT Technician is required to join a growing IT function within, a leading provider of compliance and energy services. This is a dynamic, hands-on role offering the opportunity to provide both remote and on-site technical support across a multi-site organisation.

You will play a key role in ensuring the smooth operation of IT services, taking ownership of incidents and working through to resolution. This position offers a broad scope, allowing you to contribute ideas, support infrastructure, and gain exposure to a wide range of technologies within a supportive environment.

The Role

As an ICT Technician, you will:

• Provide remote and on-site technical support across hardware and software environments
• Act as an escalation point for Service Desk colleagues
• Log, manage, and resolve incidents in line with ITIL service management processes
• Troubleshoot issues and aim for first-time resolution in line with SLAs
• Maintain ownership of tickets, ensuring clear communication with users
• Support and monitor ICT infrastructure, escalating where required
• Assist with hardware, system administration, and telephony support
• Provide guidance to users on the effective and secure use of IT systems
• Contribute to reporting, analysis, and continuous service improvement
• Stay informed on planned changes and infrastructure updates

Experience Required

• Previous experience in an IT Support / 2nd Line / ICT Technician role
• Strong troubleshooting skills across hardware and software
• Experience working within ITIL-based environments
• Excellent communication skills with a user-focused approach
• Ability to manage and prioritise workload effectively
• Experience with ticketing systems and SLAs
• Strong organisational and analytical skills

Certifications / Requirements

• ITIL Foundation (preferred)
• CompTIA A+ / Network+ (or equivalent)
• Full UK driving licence (essential)

Key Points

💰 Up to £32,000 + Benefits

📍 Glasgow

📈 Strong opportunity for growth, ownership, and exposure to wider infrastructure