Account Manager
Account Manager — Construction SaaS
Mid-Level | UK-Based | Full-Time
Location: UK-based (right to work in the UK required — sponsorship not available)
Experience: 3–5 years
Reports To: Head of Sales
About the Role
We’re looking for a commercially sharp, construction-literate Account Manager to join our growing team. This role is centered on relationship management, strategic account planning, and driving ARR growth within our existing contractor client base through upselling, cross-selling, and exceptional service delivery.
You will own a portfolio of named contractor accounts, working closely with our Customer Success team to ensure strong platform adoption, timely renewals, and expansion into new projects, business units, and geographies. You will be comfortable working across complex, multi-site enterprise relationships — and confident discussing both commercial and operational aspects of construction delivery.
What You’ll Do
· Serve as the primary commercial point of contact for a portfolio of Tier 1 and Tier 2 general contractor accounts.
· Build and strengthen senior-level relationships across client procurement, operations, and IT stakeholders.
· Maintain accurate account records in the CRM, including contract status, renewal dates, stakeholder mapping, and expansion opportunities.
· Manage client expectations through regular structured communication — monthly calls, site visits where feasible, and quarterly in-person reviews.
Commercial Growth
· Identify and pursue upsell and cross-sell opportunities — including project count expansion, Visuals-to-Analytics tier upgrades, and new business unit onboarding.
· Lead commercial conversations around multi-year Enterprise Agreement (EA) renewals, volume pool top-ups, and mid-term opt-ins.
· Prepare and present tailored commercial proposals aligned to each client’s rollout roadmap.
· Liaise with Customer Success to convert strong product adoption signals into commercial expansion.
Planning & Reporting
· Own a monthly account plan covering active risks, renewal pipeline, upsell targets, and health status for your full portfolio.
· Submit monthly performance reports tracking KPIs and adjusting account strategies as needed.
· Prepare and deliver Quarterly Business Reviews (QBRs) covering ARR performance, platform ROI, live project count, and growth opportunities.
· Contribute to forecasting and pipeline reporting for leadership, with accurate and timely CRM hygiene.
Working Cadence
Monthly
· Regular check-ins with all active accounts (calls, emails, or site visits) — documented in HubSpot.
· Review account health metrics — user activity, project count, support ticket trends, and adoption KPIs.
· Identify and action upsell/cross-sell opportunities; prepare proposals where relevant.
· Submit monthly report covering account health, pipeline updates, and any escalations.
Quarterly
· Conduct in-depth QBR with each strategic account — in person where feasible.
· Review ARR performance, platform ROI metrics, and forward project pipeline.
· Agree action plans and commercial roadmap for the next quarter.
· Identify any accounts at risk of churn and escalate with a mitigation plan.
Essential Requirements
ConTech / Built Environment Experience (Priority #1)
• Direct experience selling SaaS or technology solutions into the construction, infrastructure, or built environment sector
• Familiarity with platforms such as Autodesk Construction Cloud, Procore, Fieldwire, OpenSpace, Aphex, or comparable ConTech tools
• Ability to credibly discuss how technology integrates into construction workflows — not just feature-pitch
Sales Track Record
• 3–5 years of B2B SaaS or technology-enabled sales experience
• Proven, consistent quota attainment — please be ready to share numbers
• Experience managing multi-stakeholder, consultative sales cycles (not high-velocity / purely transactional)
• Comfortable navigating procurement processes with tier-1 contractors or large project teams
Domain Knowledge
• Working understanding of Lean Construction principles and production planning methodologies (e.g. Last Planner®, Takt Planning)
• Understanding of how general contractors, specialist subcontractors, and project owners interact across the supply chain
Skills & Behaviours
• Excellent presentation, negotiation, and stakeholder management skills
• Comfortable engaging with both technical users (BIM managers, planners) and commercial decision-makers (PDs, MDs)
• Self-starter with strong pipeline discipline and commercial instincts
• Willingness to travel within the UK for site visits, demos, and events
Nice to Have
• Experience selling into tier-1 main contractors, large infrastructure programmes, or framework agreements
• Background or qualification in construction, engineering, or project management
• Familiarity with BIM workflows and 4D BIM — you don't need to be an engineer, but you need to hold a credible conversation
• Experience with account-based selling or land-and-expand motion in construction businesses
Right to Work
Applicants must have the right to work in the UK. We are not able to offer visa sponsorship for this role.
What We Offer
• Competitive base salary + uncapped commission structure
• Pension plan, and professional development support.
• Flexible / hybrid working — we trust you to manage your patch
• A product that solves real problems in one of the world's most under-digitised industries