Field Services Engineer

This is a field-based position requiring up to 80% travel. The role includes evening work, occasional weekends, and physical installation activities involving ladders, cable routing, and equipment mounting.

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make treatment more accurate, effective, and comfortable. The company is the inventor of, and market leader in, Surface Guided Radiation Therapy (SGRT), an advanced technology that uses 3D camera systems to track patient surface data and provide guidance throughout the radiotherapy treatment workflow.

Vision RT’s SGRT solutions are used in 24 of the 25 “Best Hospitals for Cancer,” as ranked by U.S. News & World Report.

Recognised as one of Britain’s fastest-growing private technology companies, Vision RT was featured in the 2025 Sunday Times 100 Tech list and is a recipient of the 2026 King’s Award for Enterprise, its fifth award in 10 years.

With approximately 300 employees worldwide and offices in the UK, Poland, and the USA, Vision RT operates independently as part of William Demant Invest A/S, one of the world's largest healthcare investment companies. Employees benefit from the stability and global reach of a large organisation while enjoying the innovation and agility of a growing technology business.

Vision RT is a company with strong values, a meaningful mission, and an exciting future. It is a rewarding place to build a career and make a real impact on patient care.

About the Role

We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team.

As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions across the Midlands/ Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience.

This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer coverage.

Key Responsibilities

• Install, configure, commission, support, and maintain the Vision RT product portfolio at customer sites.
• Conduct site surveys to assess installation requirements and ensure readiness for system deployment.
• Deliver remote and on-site technical support, diagnosing and resolving software, hardware, operating system, and connectivity issues.
• Perform preventative maintenance, system upgrades, software updates, and product enhancements to maximise system performance and reliability.
• Configure and troubleshoot Microsoft Windows-based systems and associated devices.
• Troubleshoot network connectivity and communication issues, working closely with customer IT teams to resolve technical challenges.
• Maintain accurate service documentation, installation records, maintenance reports, and customer activity logs.
• Build strong relationships with customers by providing a professional, responsive, and customer-focused service experience.
• Travel throughout the assigned region to support installations, maintenance activities, training, and customer requests, with occasional travel to other regions as required.
• Perform physical installation activities including mounting wall monitors, routing communication cables over distances of up to 50 metres, and installing equipment in accordance with safety and quality standards.
• Work safely on ladders and alongside third-party contractors in active construction, hospital, and clinical environments while adhering to PPE and site safety requirements.
• Participate in work activities outside normal business hours, including evenings and occasional weekends, where required.
• Travel to customer sites at short notice when business or customer needs demand.

Essential Skills & Experience

• Strong working knowledge of Microsoft Windows operating systems, including Windows configuration and system settings, Device Manager and hardware management, Disk and storage management, BIOS and firmware configuration, Windows services and security settings, Event Viewer and system troubleshooting tools
• Experience diagnosing and resolving software, operating system, and hardware issues within a customer-facing environment.
• Good understanding of networking fundamentals, including IP addressing and network configuration, VLANs, DNS, DHCP, firewalls, and network security principles, Common network protocols and ports, Windows networking tools and command-line troubleshooting utilities
• Experience troubleshooting network connectivity issues using tools such as ping, tracert, ipconfig, and remote support applications.
• Understanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements.
• Solid PC hardware knowledge, including Component identification and replacement, Peripheral device configuration and troubleshooting, Hardware connectivity and performance considerations
• Experience delivering remote and on-site technical support.
• Strong problem-solving and fault-finding skills with a methodical and analytical approach.
• Excellent communication and interpersonal skills with a strong customer-service focus.
• Ability to work independently and effectively manage priorities across multiple customer locations.
• Ability to interpret technical documentation and follow established installation, maintenance, and service procedures.
• Proactive, results-oriented, and committed to delivering a high level of customer satisfaction.

Desirable Skills & Experience

• Experience supporting Microsoft Windows Server environments.
• Basic understanding of SQL databases and database connectivity.
• Familiarity with RAID technologies and storage systems.
• Experience working within healthcare technology, medical devices, radiotherapy, medical imaging, or other regulated technical environments.
• Relevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent industry-recognised qualifications.