Head of Marketplaces

Location: Stockton on Tees, Newcastle Upon Tyne, Manchester. Hybrid (3 days in office, 2 remote however, for the right person, we'd consider alternative arrangements)Contract Type: Permanent Hours: Full time Salary: Competitive

Build a Leading Marketplace Service and Drive Explosive Growth

Visualsoft is a leading digital agency renowned for delivering exceptional results in e-commerce and digital marketing. We're seeking a dynamic and experienced Head of Marketplaces to spearhead the creation and growth of our marketplaces department.This is a unique opportunity and a high-impact role where you'll have the opportunity to shape the strategy, build and mentor your own team of marketplace specialists, and drive significant revenue growth and profitability on platforms like Amazon, eBay, and hundreds of others for our clients.

A key aspect of this role will be collaborating closely with our sales team, providing marketplace expertise during pitches, and ensuring seamless onboarding of new clients through to the retention and delight of clients.

Your Role:

As the Head of Marketplaces, you will be the strategic and commercial leader responsible for the growth and performance of our client-facing marketplace division. You will lead and develop a team of marketplace professionals, providing them with the guidance and support they need to excel. Your focus will be on driving client growth and satisfaction through the development and execution of effective marketplace strategies, maximising efficiency, and establishing Visualsoft's reputation as a leader in delivering exceptional marketplace services through the talent and success of your team.

Key Responsibilities:

• Commercial Leadership: Drive revenue growth and profitability through effective marketplace strategies and ownership of commercial targets.• Team Leadership: Build, mentor, and inspire a high-performing marketplace team, fostering collaboration and innovation.• Client Strategy: Develop tailored marketplace strategies, maintain strong client relationships, and act as a trusted advisor.• Amazon & Marketplace Expertise: Optimize performance across Amazon and other marketplaces, including SEO, PPC, promotions, content, and selling strategy.• Marketplace Expansion: Identify new marketplace opportunities and manage integration of new channels.• Sales Collaboration: Support sales teams with marketplace expertise, pitches, and client handovers.• Technology & Automation: Implement and optimize marketplace tools to streamline processes and improve efficiency.• Data & Insights: Use data analysis to monitor KPIs, identify trends, and optimize campaign performance.• Innovation: Stay ahead of marketplace trends, applying best practices and innovative strategies.

Requirements:

• Experience: Proven success in marketplace leadership, scaling strategies, managing teams, and driving revenue growth.• Leadership & Management: Strong ability to mentor, inspire, and develop teams while fostering accountability.• Strategic & Commercial Acumen: Skilled in strategic thinking, problem-solving, and understanding commercial drivers.• Communication: Excellent interpersonal, presentation, and negotiation skills for clients, partners, and teams.• Industry Knowledge: Deep understanding of marketplaces, technologies, and best practices.• Data-Driven: Strong analytical skills to interpret data and generate actionable insights.• Business Development: Experience identifying opportunities, supporting sales, and driving partnerships.• Tech-Savvy: Awareness of emerging technologies, including AI, to improve efficiency and results.• Results-Oriented & Resilient: Focused on achieving goals, thriving in fast-paced, evolving environments, and embracing change.

Benefits

• Competitive basic salary with great progression options• Unlimited paid holidays - yes, that's not a typo!• Hybrid working• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources• Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly• A high-performance MacBook• VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!• Free breakfast, fruit, hot and cold drinks and protein shakes• Friday afternoon drinks to wind down for the weekend• Pension scheme to help you save for the future• Cycle to work scheme• Discounts across our brands• Regular team social events• Training & development

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.

A little formality... by applying, you implicitly consent to us processing your personal data for review for this vacancy only.

Visualsoft does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You may also have experience in the following: Head of Marketplaces, Marketplace Manager, Marketplace Director, E-commerce Marketplace Lead, Amazon Marketplace Manager, Amazon Account Director, Marketplace Growth Manager, E-commerce Director, Head of E-commerce, Marketplace Operations Manager, Marketplace Strategy Manager, Digital Commerce Manager, Head of Digital Marketplaces, Marketplace Performance Manager, Marketplace Commercial Manager

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