Customer Insights Manager

About The Role Team – Insights Manager Working Pattern - Hybrid – 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours.We are happy to discuss flexible working! Top 3 skills needed for this role:

•  Advanced analytics and data solutions expertise
•  Strategic insight and data storytelling
•  Strong leadership and stakeholder management

What this role is all about: As Customer Insights Manager, you’ll lead our Insights team to turn data into clear, actionable recommendations that shape strategy and drive meaningful change. You’ll champion a customer-first mindset, translating complex analytics into insight that informs both day-to-day choices and long-term transformation.You’ll guide and develop a high-performing team, uphold quality standards, and work collaboratively across the business to embed insight-led choice making. You’ll oversee the design, development, and maintenance of our research and data solutions — including advanced SQL — creating a robust 360° customer view that enables continuous improvement.You’ll present insight and direction to senior leaders, influence customer-driven strategies, and support major transformation initiatives. You’ll also drive enhancements in customer experience measurement and market intelligence, ensuring our insight capabilities stay ahead of the curve.Key Actions

• Lead, coach, and develop a multi-level analytics team
• Build and maintain robust data solutions (SQL, data models, integration pipelines) to support a 360° customer view
• Set the vision and strategy for customer insight aligned to business goals
• Deliver clear, contextualised, data-driven insights
• Ensure high-quality, reliable outputs across all deliverables
• Champion advanced analytics, visualisation, and compelling data storytelling
• Work cross-functionally to embed customer insight across the organisation
• Build strong stakeholder relationships and advise senior leaders
• Oversee reports, dashboards, and presentations
• Continuously enhance customer experience measurement and market intelligence
• Support customer journey development, VoC programmes, and survey design
• Contribute to change initiatives at all levels
• Front project planning, communication, and resource management

What do you need to thrive?

•  Advanced analytical skills — data modelling, manipulation, visualisation, and dashboarding (Power BI, SQL, Python/R)
• Experience designing and maintaining data architecture for integrated customer views
• Proven leadership in data-driven environments
• Strong commercial awareness and customer-centric strategic thinking
• Excellent communication and stakeholder management skills
• Ability to synthesise qualitative and quantitative data into actionable insight
• Strong prioritisation and time-management skills across multiple projects

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We’re successful because we attract, develop, and retain the best people – and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.Diversity & Inclusion At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.Vitality’s approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.