MI Analyst

About The Role Team – Direct Sales Analytics Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role:

• Strong Data Analysis and Reporting Skills
• Technical Proficiency in Data Tools
• Problem-Solving and Continuous Improvement Mindset

What this role is all about: As an MI Analyst, you’ll provide the reporting and insights that drive smarter decisions and improve performance across the business. Your work will help our distribution teams reach more customers and deliver on our purpose: making people healthier and protecting their lives. Key Actions

• Own and evolve a suite of MI reports for the Contact Centre, ensuring accuracy and relevance
• Deliver and enhance business area and product-specific reports, keeping stakeholders informed and empowered
• Spot and solve data anomalies, driving improvements in reporting quality and reliability
• Analyse trends and uncover insights, providing clear recommendations that influence strategic decisions
• Lead performance and KPI reporting, giving visibility into Contact Centre success and opportunities
• Champion efficiency by standardising processes and optimising data assets for maximum impact
• Drive automation by migrating manual reports to advanced tools like Power BI
• Collaborate and influence, building strong stakeholder relationships and managing key MI projects end-to-end 

What do you need to thrive?

• 5 GCSEs A-C preferred in Maths, English and IT
• Excellent IT skills and proficient in complex spreadsheets, analytical tools and reporting and data visualisation tools.
• Experience with MS SQL Server Management Studio (SSMS) and querying using T-SQL
• Understanding of relational database architecture and querying
• A high degree of self-motivation and the ability to work flexibly within tight deadlines
• Demonstrating effective time management skills at all times
• Ability to multi-task, prioritise activities, and meet deadlines/targets.
• High level of attention to detail ensuring all data is correct whilst conducting analysis
• Open to direction and have a collaborative work style and commitment to get the job done

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.Ready to find out if we’re the right fit for you? We can’t wait. Diversity & Inclusion At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.Vitality’s approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.