Technology Operations Team Leader

Team - Technology Enablement
Working Pattern - Office based role in the Vitality Bournemouth Office. Full time, 35 hours per week.
Top 3 skills needed for this role:

• Solid hands-on experience with Microsoft technologies and Active Directory, with a willingness to learn more.
• Good understanding of networking and storage concepts.
• Strong communication skills to explain technical issues in a clear, user-friendly way.
  

What this role is all about:
As one of our Technology Operations Team Leaders, you'll play a key role in supporting and guiding our desktop support team while continuing to develop your own technical and leadership skills. This is a fantastic opportunity for someone ready to take the next step in their career, combining hands-on technical work with the chance to lead and mentor others. You'll receive plenty of support to grow into the role while helping us deliver reliable, customer-focused IT services.
Key Actions

• Act as a hands-on team lead, supporting day-to-day technical tasks while helping the team stay on track.
• Motivate and guide team members to achieve their goals and deliver excellent service.
• Help monitor and improve performance against SLAs and KPIs.
• Promote a positive, customer-focused culture within the team.
• Ensure compliance with internal policies and security standards.
• Work with other teams to support wider business initiatives.
• Suggest improvements to processes and service delivery.
• Be adaptable as we modernise and improve our IT services.
  

What do you need to thrive?

• Experience working in a busy IT support or technology environment.
• A strong desire to develop leadership skills and take on more responsibility.
• Confidence to communicate effectively with colleagues at all levels.
• Excellent customer service and troubleshooting skills.
• Exposure to Active Directory and domain environments.
• Good technical experience with Microsoft technologies.
• Basic understanding of networking and storage concepts.
• Familiarity with working to SLAs and delivering quality service.
• Logical approach to problem-solving and a willingness to learn new solutions.
  

So, what's in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary
  

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.
  

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.