Information Technology Support Engineer
IT Support Engineer – Join the Team at Vivedia!
Department: Infrastructure & Technology
Location: Hybrid 4 Days per week in Sheffield / On-site customer visits
Reports to: IT Manager
Salary: £28,000
At Vivedia, we believe in creating meaningful moments — for our customers and our teams. We're growing, and we're looking for an IT Support Engineer who's passionate about technology, problem-solving, and delivering brilliant service.
If you thrive in a fast-moving environment, love variety, and enjoy helping people get the best out of their tech, this could be the perfect next step in your career.
What You'll Be Doing
As our IT Support Engineer, you'll make sure our technology runs smoothly, securely, and efficiently. Every day, you'll help colleagues, customers, and external partners stay productive and protected.
You will:
- Deliver friendly, high-quality 1st & 2nd line support across Windows and macOS devices.
- Manage and maintain laptops, desktops, networking equipment, printers, mobile devices and more.
- Support Microsoft 365, including Exchange, SharePoint, Teams, and Intune/Endpoint Management.
- Handle user onboarding/offboarding, permissions, and identity management.
- Maintain documentation, asset registers, and IT procedures.
- Provide remote and on-site support to customers on Windows platforms.
- Assist with customer infrastructure projects, migrations, and onboarding activities.
- Troubleshoot networking, cloud, and application issues.
- Implement configuration changes following best practice and customer SLAs.
Your work will help keep Vivedia connected, secure, and running at its best.
What You'll Bring
- We're looking for someone who is organised, curious, customer-focused, and technically confident.
- You should have:
- Strong working knowledge of Windows 10/11 and experience supporting macOS.
- Experience with Azure, Microsoft 365, and Entra ID.
- Good understanding of networking (TCP/IP, DNS, DHCP, VPN, routing, switching).
- Hands-on experience with ticketing systems, RMM, MDM, and monitoring tools.
- Excellent communication skills and a professional, friendly approach.
- Strong problem-solving skills and the ability to prioritise effectively.
- A desire to learn and grow in a fast-paced tech environment.
Bonus points for:
- PowerShell or Python scripting
- Intune/Endpoint Manager experience
- CompTIA Network+ or Microsoft MS-900
- Full UK driving licence (for on-site visits)
Why Vivedia?
You'll join a friendly, forward-thinking team in a business where your ideas matter. You'll get to work across a wide range of technologies, develop your skills, and play a key role in supporting both colleagues and customers. If you love solving problems, supporting people, and making technology work better — we'd love to hear from you.
We offer a range of benefits including....
Competitive Salary
Performance Bonuses
Hybrid/Remote Work Options
Flexible Working Hours
Career Growth Opportunities
Learning & Development
Generous Paid Time Off
Parental Leave
Tech & Equipment Provided
Free Tea, Coffee & Fruit
Company Events & Team Building