IT Liaison Manager

IT Liaison Manager
Surrey
6 months
Part-time - ideally 3 full days per week or school hours over 5 days

Role Overview

We are looking for an experienced IT Network Liaison Manager to support and coordinate IT network infrastructure across the client's site. This role will act as a key point of contact between tenant businesses, internal operations, and third-party IT providers, ensuring smooth service delivery and strategic alignment of digital infrastructure.

Key Responsibilities

• Serve as the primary liaison for tenants on IT network-related matters
• Coordinate service delivery with external IT contractors and internal teams
• Manage network access and provisioning for new and existing tenants
• Support incident response and troubleshoot connectivity issues
• Monitor network performance and escalate issues where necessary
• Ensure service level agreements are met and maintain strong relationships with providers
• Contribute to planning for network upgrades and cybersecurity improvements
• Maintain accurate documentation of network configurations and service records
• Communicate clearly with stakeholders regarding planned works or disruptions
• Support IT requirements for tenant onboarding, departures, and relocations

Essential:

• Proven experience in IT coordination or network management
• Strong technical understanding of networking equipment (e.g., Extreme, Aruba, Palo Alto, Mitel)
• Knowledge of wired/wireless networks, telephony, firewalls, and related technologies
• Excellent communication and stakeholder engagement skills
• Ability to manage third-party service providers effectively
• Organised, self-motivated, and able to manage multiple priorities
• Comfortable working in a flexible, fast-paced environment

Desirable:

• ITIL certification or similar service management qualifications
• Awareness of compliance frameworks (e.g., ISO 27001, GDPR)

Working Arrangements

• On-site role based in Surrey
• Flexible part-time schedule: 3 full days per week or school hours across 5 days
• 6-month interim contract with potential for extension

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.