Business Process Manager
Business Process Manager / CRM Implementation / Business Process / Project Change / Business Change / Solihull (Hybrid) / Contract / 6 months / Part-Time / £500 - £600pd
Are you an experienced Business Process Manager, CRM Project Manager or Transformation Lead looking to take ownership of a high-impact CRM implementation?
We’re working with a well-established UK organisation embarking on a major transformation project to implement a new CRM system across Sales, Marketing and Service functions.
They’re looking for a senior, hands-on professional to lead process design and support the successful delivery of the system.
What You’ll Be Doing:
- Lead process mapping workshops to capture current and future-state workflows
- Identify inefficiencies and drive improvements across business processes
- Translate business requirements into clear deliverables for implementation
- Support the end-to-end delivery of a new CRM system
- Work closely with internal stakeholders and external implementation partners
- Drive user adoption and ensure alignment with new ways of working
What You’ll Bring:
- Strong experience in CRM implementation or transformation projects
- Strong background in business process mapping and workshop facilitation
- Ability to operate across both Business Analysis and Project Management
- Excellent stakeholder management skills across business and technical teams
- Experience with CRM platforms (e.g. Salesforce, Dynamics, HubSpot or similar)
What’s in It for You?
- Opportunity to lead a business-critical transformation project
- High level of ownership and visibility with senior stakeholders
- Flexible working structure (part-time contract)
- Strong potential for extension into future project phases
If you’re looking for a role where you can combine process expertise with delivery ownership and make a real impact, this could be a great fit.