Network Management Administrator

Network Management Administrator

Location: Hull

Salary: £26,234 per annum

What we offer

37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm

Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme

21 days annual leave

Additional birthday holiday

Holiday purchase scheme

Performance based salary increments

Fun Company events and functions

Free parking

Monthly free food days

Close to shops and amenities

Reward and recognition

Purpose

To provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times.

Role Profile

Management of repairer information on our systems including Nucleus and Cortex.

Ensure that new network repairers are set up and maintained correctly.

Update systems on postcode changes, SLA additions/removals, repairers on and off hold.

Administer full removal procedure of repairers leaving the network.

Distribution of repairer communication and documents via mailshots and Docusign.

Maintain Mailchimp database.

Monitor weather and distribute warning alerts as and when required.

Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes.

To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.

Manage Audatex repairer set up and assist with estimate failures

The production and distribution of reports.

To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails.

Always promote data security in and outside of the business, strict adherence to GDPR and information security standards.

Manage complaints in line with policy.

The completion of duties as required from time to time by the Management Team.

Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.

To promote our business and that of our clients by always providing exceptional and friendly service

Person Specification

Accurate data entry skills

Good planning and organisational skills

Able to build and maintain relationships

Ability to work to agreed deadlines, targets and objectives

Able to work as part of a team as well as autonomously to a high level of accuracy

Excellent telephone and communication skills

Good knowledge of Microsoft Office

GCSE Maths and English

To Apply

If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.