Senior Customer Success Manager

Senior Customer Success Manager

Location: UK / Remote

Salary: £70,000 base with £125,000+ OTE

The Opportunity:

Our client, a well-established provider of IoT connectivity solutions, is seeking an experienced Senior Customer Success Manager to join their growing team. This is a senior, commercially focused role with responsibility for managing a large and diverse customer portfolio while building and leading a high-performing customer success function.

This position offers the opportunity to play a key role in shaping customer engagement strategy, driving account growth, and influencing the future direction of the customer success organisation.

The Role:

As Senior Customer Success Manager, you will oversee relationships with multiple customers, ensuring strong engagement, long-term retention, and commercial growth. You will also be responsible for developing and mentoring a customer success team over time.

Key Responsibilities:

Customer Relationship Management – Manage and develop long-term relationships with a broad customer base, ensuring ongoing satisfaction and value delivery.

Commercial Growth – Identify and execute upsell and expansion opportunities within existing accounts, driving revenue growth and customer lifetime value.

Team Leadership – Build, mentor, and lead a customer success team, setting best practices and performance standards.

Customer Engagement – Implement proactive engagement strategies to anticipate customer needs and mitigate potential risks.

Product Knowledge – Develop a strong understanding of the client’s IoT connectivity solutions to provide informed guidance and recommendations.

Stakeholder Management – Act as a key liaison between customers and internal teams, ensuring clear and effective communication.

Customer Insight – Capture and analyse customer feedback to support continuous improvement across products and services.

About You:

Experience – Minimum of 5 years’ experience in a customer success or commercial role, including at least 2 years in a senior or leadership capacity, ideally within technology, telecommunications, or IoT.

Commercial Mindset – Proven ability to identify growth opportunities within existing accounts and consistently deliver against revenue targets.

Leadership Capability – Demonstrated experience building and leading high-performing teams.

Communication Skills – Strong verbal and written communication skills with the ability to engage senior stakeholders.

Customer-Focused Approach – A genuine commitment to understanding customer challenges and supporting their business objectives.

Why Apply?

This is an excellent opportunity to join a respected and innovative organisation at a key stage of growth. The successful candidate will have significant influence over customer success strategy and the chance to build a scalable team within a commercially driven environment.

Next Steps

If this role sounds of interest, please apply via this advert or contact us for a confidential discussion.