2nd Line ICT Support Analyst

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

We are recruiting for an ICT Support Analyst (2nd line) to join one of our major projects, the Southern Renewals Enterprise (SRE) project based in Blackfriars, with travel across our sites in Kent, Croydon and Sussex. Reporting into our ICT Delivery Manager, you will be supporting with mainly 2nd line but some first line support to our project user base of over 1400+ based over 5+ sites.

This role will be based at our Blackfriars project site office with travel across our site (Kent, South London and Sussex).

About our project

The Southern Renewals Enterprise (SRE) is accountable for the Southern Regions renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a £9 billion programme between (Apply online only).

The Southern integrated Delivery (SID) which forms part of the SRE is a fully integrated commercial partnership between AtkinsRéalis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail and through our collective strength, capability and knowledge we will own and deliver the renewals programme. Together we achieve and share in success.

About our role

• Support the Head of IT in all aspects of delivering IT support to SRE.
• Provide end-to-end support for all IT issues, covering both 1st and 2nd line support (hardware, software, network).
• Offer installation, configuration, and troubleshooting for IT equipment and internal applications.
• Manage user accounts and permissions (Active Directory, Office 365 (Entra/Azure), handle onboarding, offboarding, and account management.
• Document and track all support requests in the ticketing system, ensuring resolution and escalating unresolved issues to the Head of IT.
• Deliver exceptional customer service, prioritise and resolve issues efficiently, and ensure user satisfaction.
• Ensure adherence to IT security protocols (data protection, secure access) and assist with security measures. (MFA, Microsoft Defender)
• Train users on new systems and security practices, create knowledge base articles for self-service.

About you

You'll have demonstrable 2nd line support experience, coupled with strong Microsoft Office 365 and Azure experience.

You'll also have experience of creating documentation guides, coupled with a broad range of networking and desktop support skills covering both hardware and software.

You'll have strong customer service skills, be pro-active, work on your own initiative.

Essential

• Technical Skills: Proficient in troubleshooting, system administration, and networking
• Communication Skills: Ability to explain technical issues clearly to non-technical users
• Office 365 Skills: Strong knowledge of Office 365 administration, MS Defender and Entra/Azure
• Problem-Solving & Time Management: Strong troubleshooting and task prioritisation skills
• Full UK Driving licence

Desirable

• Automation Skills: Experience with automation tools (e.g., PowerShell, Microsoft Flow, PowerApps) to streamline IT processes
• Experience of Entra/Azure Security is highly desirable

If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

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