ICT Senior Support Engineer

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

We have a great opportunity for a ICT Support Engineer to within out IT team in Preston. The role of an ICT 2nd line Senior Support Engineer is to support the ICT Service Delivery Team Leader within site services, EUC and people management while performing daily duties as a 2nd line support engineer. This position will be office based, however travel between sites, offices and other main offices is expected on a regular basis. The successful candidate will be expected to work with suppliers and other teams with ICT and the business in order to deliver a service. They, therefore, must be able to work alone as well as work within a team.

The ICT 2nd line Senior Support Engineer will support The ICT Service Delivery Team Leader with customer and team escalations, people management within the Preston office, DPR's and PIP's and take ownership of EUC support and assist the site services team with resource scheduling for technician site visits when the ICT Service delivery Team Lead is on leave or otherwise unavailable

About you

• Typically, has to have at least three to five years' experience within a similar role
• Basic understanding and experience within an ITIL environment
• Exceptional problem solving and analytical skills
• Previous experience of supporting software and interfaces such as, Windows 10, Office 365, Active Directory, Exchange Azure
• Experience in a customer facing role with excellent customer service skills
• Preferred but not essential to have experience within small to medium projects

If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its
entire staff and therefore a drugs & alcohol screening is mandatory for all.