Senior Product Manager (AI) (London)

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Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

The Team

The Vonage AI team is at the forefront of innovation, building AI/ML-powered APIs and applications that redefine audio, text processing, and conversational AI experiences. We don’t just enhance existing products—we push the boundaries of what's possible, integrating cutting-edge AI to transform our CPaaS, UCaaS, and CCaaS platforms. From smarter automation to groundbreaking new solutions, we’re shaping the future of AI-driven communication.

Why This Role Matters

We're seeking a visionary AI Senior Product Manager to lead the charge in developing and launching state-of-the-art AI APIs and applications. This role is perfect for an experienced expert with a deep understanding of machine learning, the latest AI advancements, and a strong track record in product management—especially within telecommunications.

If you're passionate about driving innovation and crafting AI-powered solutions that redefine customer experiences, we want you on our team.

Your Key Responsibilities

• Partner with cross-functional teams to define, prioritize, and drive the development of AI features and APIs.
• Collaborate with engineering teams across the organization to seamlessly integrate AI technologies into CPaaS, UCaaS, and CCaaS platforms.
• Conduct market research and competitive analysis to uncover opportunities for AI-driven innovation and differentiation.
• Establish and monitor key performance indicators to measure the impact and success of Gen AI features and APIs.
• Engage with stakeholders to gather insights, refine product strategies, and enhance user experiences.
• Stay ahead of industry trends and AI advancements to shape forward-thinking product roadmaps and strategies.

What You Will Bring

• Deep expertise in AI concepts, machine learning algorithms, and natural language processing, with a passion for leveraging AI to create impactful products.
• A proven history of launching and scaling AI-driven products in fast-paced, dynamic environments.
• 5+ years of product management experience, specialising in AI technologies and telecommunications solutions.
• A Bachelor’s degree in Computer Science, Engineering, Business, or a related field (Master’s degree preferred) or equivalent hands-on experience.
• Hands-on experience with Gen AI, APIs, SDKs, and developer tools within the telecommunications industry.
• Exceptional communication and collaboration skills, thriving in cross-functional teams and stakeholder engagement.
• Strong analytical mindset and problem-solving abilities, using data-driven insights to drive strategic decisions.

How You’ll Benefit

• Private Medical Insurance
• Dental Cover
• Group Pension Plan
• Group Life Insurance
• Group Income Protection
• Gym Membership
• Electric Car Scheme - Tusker
• Payroll Giving
• Cycle To Work
• Shopping Discounts
• Tastecard
• Eye Test
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here.

Who We Are

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

• Seniority level
  Mid-Senior level

• Employment type
  Full-time

• Job function
  Product Management and Marketing
• Industries
  IT Services and IT Consulting

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