Account Manager

Voyado is now looking for an Account Manager to join our growing commercial team in London.This role is for someone who enjoys building long-term customer relationships while also driving commercial growth. You’ll play a key role in helping our customers succeed with Voyado’s products, balancing strategic account development with operational ownership and commercial responsibility.You’ll join a collaborative and international team where Sales, Product, Customer, and Commercial teams work closely together—and where your work will directly impact customer growth, retention, and long-term partnerships.About the roleAs an Account Manager at Voyado, you’ll be responsible for managing and growing a portfolio of international retail and e-commerce customers across our full product offering.The role combines strategic relationship management, commercial ownership, and customer advocacy. You’ll work closely with key stakeholders, helping customers maximize the value of our platform while identifying opportunities for upselling, cross-selling, and long-term growth.A large part of the role is customer-facing, including strategy workshops, contract negotiations, business reviews, and commercial discussions. At the same time, the role requires strong ownership of administration, pipeline management, and prioritization.In this role, you will:Build and maintain long-term relationships with customers and C-level stakeholdersDrive upsell, cross-sell, and retention initiatives across your customer portfolioLead strategy workshops, commercial discussions, and contract negotiationsManage multiple ongoing customer dialogues, renewal processes, and opportunities simultaneouslyCollaborate closely with Product teams by sharing customer insights and feedbackContinuously identify growth opportunities while balancing customer satisfaction and prioritizationAct as a trusted advisor and strategic partner for your customersWho you areWe believe you’re someone who enjoys combining relationship-building with commercial ownership. You’re curious, structured, solution-oriented, and comfortable operating in a fast-paced environment where prioritization is key.You likely have experience working with SaaS products and understand the complexity of modern tech ecosystems and integrations. You’re comfortable navigating commercial dialogues while also understanding the operational side of customer success.To thrive in this role, we believe you:Have experience within SaaS, retail, e-commerce, CRM, or customer experience-related industriesHave worked in Account Management, Sales, Customer Success, Partner Management, or another commercial roleAre comfortable managing complex customer relationships and multiple stakeholdersHave strong time management and prioritization skillsEnjoy working both strategically and operationallyAre commercially driven while maintaining a customer-centric mindsetAre curious, proactive, and eager to learnExperience with tools such as Salesforce, Gong, and Power BI is a plus.Professional fluency in English is required. Swedish and/or Dutch is considered an advantage.What's in it for you You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged.At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact.Some of our benefits:Wellness allowancePersonal development opportunitiesSummits and team activitiesFour days from the office and one day from homeAbout VoyadoVoyado is the Agentic Customer Experience Suite for retail.More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e-commerce personalization, and retail media with retail-trained AI that acts on real-time shopper intent.By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact.We’re growing across Europe and are looking for people who want to help shape the future of retail technology.Ready to make an impact Fantastic! Applying is easy — submit your LinkedIn profile or upload your resume. We’d love to hear what excites you about this role and what challenges you’re eager to take on. Be yourself, and let your passion shine through.Additional informationAs part of our recruitment process, we conduct a background check on the final candidate.Making it personal with AIWe believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application.There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most.