Digital and Technology Solutions Professional Integrated Degree Apprenticeship

As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests.

You’ll divide your time between supporting our Service Desk at Waterstons and acting as an on-site representative for one of our valued clients, The Mayborn Group.

Exceptional customer service is at the core of this role. We’re seeking someone who is approachable, patient, and empathetic- someone who recognises that behind every ticket, phone call, or face-to-face interaction is a person in need of support.

We’re passionate about helping our apprentices grow and develop within the business.

You’ll spend two days each week on-site at Mayborn’s Balliol Business Park location, with the remaining two days based at Waterstons’ office in Aykley Heads, Durham.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)
• Any subject Other, grade Level 3 Qualification (Essential)