Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship
As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests. At the heart of the role is customer service. We’re passionate about helping our apprentices grow and develop within the business.
Role
- Provide outstanding customer service via phone and our ticketing system
- Triage incoming tickets and prioritise effectively
- Resolve incidents and service requests
- Learn and practise key IT processes including incident management, change control, and major incident response
- Work alongside experienced engineers and specialists to support our customers
Training
- 4 days per week at Watersons
- 1 day per week at Newcastle College
To join one of our many functions
Service Desk as part of our 24h team
Infrastructure monitoring as part of 24h team
Backup assurance
Technical Services
- Apprenticeship Standard
- Digital and technology solutions professional (level 6)
- Training Provider
- NCG
- Working Week
- 08:30 to 17:00, Monday to Friday.
- Expected Duration
- 2 Years
- Positions Available
- 3
- Closing Date
- Friday, 25th July 2025
- Start Date
- Tuesday, 9th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Creative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
- Any Subject Other, grade Pass (Essential)
About the Employer
WATERSTONS LIMITED
Waterstons is an IT and business consultancy founded in 1994 and headquartered in Durham, UK, with additional offices in London, Glasgow, and Sydney. The company specialises in a wide range of services including business and technology consulting, managed IT services, cyber security, software development, data and analytics, and project management. Known for its people-first culture, Waterstons offers flexible working, unlimited holidays, and a strong focus on learning and development. The firm is a trusted partner across sectors such as education, manufacturing, housing, and healthcare, and is one of only a handful of UK consultancies to hold both CREST accreditation and Certified Cyber Consultancy status from the National Cyber Security Centre. With a growing global team and ambitions to double its turnover by 2025, Waterston's continues to expand while maintaining a strong commitment to client success, innovation, and inclusivity.
- Company
- WATERSTONS LIMITED
- Location
- Liddon Court, Aykley Heads, Durham, England
- Employment Type
- Degree Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- WATERSTONS LIMITED
- Location
- Liddon Court, Aykley Heads, Durham, England
- Employment Type
- Degree Apprenticeship
- Salary
- £20,000 a year
- Posted