IT Service Desk Manager

IT Service Desk Manager

£35,072 - £36,918

Kilmarnock, Scotland

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities.

We are looking for talented individuals to help us deliver our mission – to bring lifelong learning within reach fighting inequality and promoting social justice.

Job Description

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.

As the IT Service Desk Manager, you will lead and oversee the WEA’s IT support operations, ensuring the seamless delivery of technical assistance to colleagues and minimising disruptions to their daily tasks. You will be responsible for supervising the IT Service Desk team, resolving IT-related issues, and upholding a commitment to exceptional customer service. This position plays a pivotal role in the WEA's technological success by providing leadership, driving operational efficiency, and supporting the workforce in leveraging technology effectively.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.

Should you need any support with your application, then please get in touch. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.

You can read more about our benefits and what it’s like to work here, on our website.