ICT Apprentice
To work within a busy Managed Service Provider (MSP) environment, supporting customer networks, cloud services, and IT infrastructure. The role will provide hands-on experience in networking, Microsoft 365, cyber security, and technical support while working alongside experienced engineers.
Role
- Provide 1st Line technical support to customers via phone, email, and remote support tools.
- Troubleshoot and resolve network, connectivity, hardware, software, and Microsoft 365 related issues.
- Assist with the installation, configuration, and maintenance of routers, switches, wireless networks, and firewalls.
- Monitor customer networks and infrastructure, escalating issues where necessary.
- Log, update, and manage support tickets within the service desk system.
- Deliver excellent customer service and maintain regular communication with clients throughout the resolution process.
- Assist with user account administration, including Microsoft 365, Active Directory, and Entra ID.
- Support cyber security best practices, including Multi-Factor Authentication (MFA), access management, and endpoint security.
- Participate in customer site visits alongside senior engineers when required.
- Document technical procedures, solutions, and customer environments accurately.
- Work towards achieving industry-recognised technical certifications and apprenticeship objectives.
Training
You will have the chance to enter full-time employment upon completion, or move on to a Level 4 apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, 9am to 5pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 1st July 2026
- Start Date
- Thursday, 2nd July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
About the Employer
WEBSALEUK.COMM LTD
WN1 IT is a Wigan based business IT support company servicing SME’s in the North West. We look after everything from a printer that just will not print; to internet provision for multi-tenanted building. We are a small team and have been established for over 17 years. We love nothing more than an IT challenge.