Job Vacancy

IT Support Apprentice

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We now have an exciting new position for an IT Support Apprentice to join our growing team. This is an opportunity for someone to embark on a career in technology, working for a successful law firm. The role also offers the opportunity to get involved in project work, application specialism and training, so is a fantastic opportunity.

Role

  • First point of contact for troubleshooting hardware and software problems, providing excellent support via phone, email and in-person
  • Monitoring tickets efficiently through an online ticketing system, responding to support requests, and ensuring staff are kept up to date with status updates 
  • Maintain high levels of incident ownership through the incident lifecycle to provide a satisfactory resolution
  • Setting up user accounts, laptops, and smart phones for new starters joining the firm
  • Preparing meeting rooms for Teams and Zoom calls, and presentations
  • Arranging for home working equipment to be dispatched or collected from employee's homes
  • Involvement within training processes for new starters, ensuring they are confident with the applications/software they are using
  • Resolving hardware and software issues relating to mobile devices as well as resolving hardware issues relating to PCs, monitors, phones, keyboards and mice, speech mikes and webcams 

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

This is an 17-month fixed-term contract, with the possibility of a longer-term opportunity within the team once the apprenticeship has been completed. The team has a strong record of retaining IT apprentices into roles within the team.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Days and shifts to be confirmed.
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Tuesday, 11th November 2025
Start Date
Tuesday, 18th November 2025

Desired Skills

  • Attention to detail
  • Customer care skills
  • Team working

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

WEDLAKE BELL LLP
At Wedlake Bell, we work together to provide our clients throughout the UK and internationally with a seamless legal service to satisfy all their objectives – whether it is business or personal. In short, our clients always come first. We offer our clients a package of linked services and are highly regarded for our recognised expertise and service capability which is second to none. Our approach is to be commercial, flexible and pragmatic and we aspire to always work with our clients as business partners.
Company
WEDLAKE BELL LLP
Location
71 Queen Victoria Street, London, England
Hybrid / WFH Options
Employment Type
Advanced Apprenticeship
Salary
£29,000 a year
Posted
Apply Now
Apply Now
Company
WEDLAKE BELL LLP
Location
71 Queen Victoria Street, London, England
Hybrid / WFH Options
Employment Type
Advanced Apprenticeship
Salary
£29,000 a year
Posted