Field Service Technician Apprentice
We are seeking a driven, motivated, and versatile apprentice to join our technical support team. In this apprenticeship, you’ll gain hands on experience working with operational networks that support Critical National Infrastructure. You’ll develop the key skills to configure, maintain, and troubleshoot industrial grade networking equipment.
Role
The Field Service Technician Apprentice will be responsible for the following duties:
- Provide first line technical support via telephone, Teams and email following company procedures
- Work with colleagues to help solve 2nd and 3rd line support cases
Deliver Westermo Training courses either in the UK and Ireland office, or at a customer premises - Prepare and maintain training equipment
- Visit customers’ sites to carry out any of Westermo’s services portfolio and create site visit reports
- Conduct Wireless site surveys and create reports for the Westermo range of RF related products
- Create and maintain documentation on the connectivity and configuration of products, eg application notes for customers and internal engineering notes
- Assist sales staff in demonstrations of equipment
- Liaise with Westermo suppliers and/or HQ to resolve problems or issues relating to the operation of products
- When necessary assist other members of staff in the testing of customer returns
- Provide feedback on customer requirement and possible product or services opportunities
- Testing of new product firmware releases and new functions
- Occasional testing of 3rd Party products/software for use with Westermo products
- Any other tasks or duties required by the company
Training
- Level 3 IT Support Technician Apprenticeship Standard
- You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham
- You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach
- Upon successfully completing the apprenticeship, the right candidate could be offered a full-time, permanent position
- This isn’t just a job; it’s the start of a career, with plenty of opportunities for growth, development, and progression within the company
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PETA LIMITED
- Working Week
- Monday - Friday (flexible working pattern)
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Sunday, 16th November 2025
- Start Date
- Monday, 1st December 2025
Desired Skills
- Problem solving skills
- Full clean UK driving licence
- Willing to travel within UK
- Willing to travel (Ireland)
- Can stay away from home
- Excellent communication skills
- Good presentation skills
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)
About the Employer
WESTERMO DATA COMM LTD
Westermo designs and manufactures data communications products for mission-critical systems in physically demanding environments. The products are used both in social infrastructure, such as transport, water and energy supplies, as well as in process industries, such as mining and petrochemical. Westermo has sales and support offices around Europe and in USA, Singapore, China and Australia. Westermo also have a number of partners based in other key markets around the world.
- Company
- WESTERMO DATA COMM LTD
- Location
- 14 TALISMAN BUSINESS CENTRE, DUNCAN ROAD, PARK GATE, SOUTHAMPTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,500 a year
- Posted
- Company
- WESTERMO DATA COMM LTD
- Location
- 14 TALISMAN BUSINESS CENTRE, DUNCAN ROAD, PARK GATE, SOUTHAMPTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,500 a year
- Posted