IT Analyst Apprentice

This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.

This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.

Key Responsibilities:

• Provide 1st Line Support to customers via phone, email, and ticketing systems
• Log, categorise, and manage support tickets to resolution or escalation
• Assist with Windows 11 troubleshooting, configuration, and general desktop support
• Support Microsoft 365 applications, including account management and basic administration
• Build, configure, and deploy laptops and other end-user devices
• Perform basic server checks and assist with server support tasks under supervision
• Support customers during onsite visits when required
• Maintain accurate documentation and follow internal processes
• Learn and adopt industry best practices as part of your apprenticeship training

Essential Skills & Attributes:

• A genuine interest in technology and desire to build a career in IT
• Willingness to learn and take direction from senior engineers
• Strong communication skills, both verbal (phone and in person) and written
• Good problem-solving abilities and attention to detail
• Confident, professional, and customer-focused attitude
• Ability to work as part of a team in a hybrid environment
• Full UK Driving Licence (required for occasional site visits)

Desirable Skills (Not Essential)

• Basic understanding of computer hardware and operating systems
• Familiarity with Microsoft 365 and Windows operating systems.
• Previous customer service experience
• Knowledge of ticketing systems or ITIL concepts

What We Offer:

• Full apprenticeship training and support
• Hands-on experience with real-world IT systems across multiple businesses
• Opportunity to be part of a fast-growing MSP with a strong presence in the heart of London
• Opportunities to progress within the company after successful completion
• Hybrid working model with modern office facilities
• Supportive and friendly team environment

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Number skills
• Analytical skills
• Logical
• Team working
• Hardware and software
• Motivated
• Positive attitude
• Passion for ICT

• English GCSE, grade C/4 + (Essential)
• Maths GCSE, grade C/4 + (Essential)