Apprentice ICTS Support Engineer
As an Apprentice ICTS Support Engineer, you will provide 1st Line IT Support, answer calls, diagnose hardware and software faults, log customer queries, escalate complex issues to Engineers, assist with hardware builds, install and deploy hardware and software, and support unified communications deployment.
Role
As a potential WHL ICTS Support Engineer, your list of tasks will include:
To supply 1st Line Support for the IT Department. Take calls and be the initial contact for the IT department, Have knowledge of fault diagnosis on hardware and software. Be responsible for logging customer queries, escalating complex queries to Engineers. Assist in the build of hardware, install and deploy hardware and software, assist with the unified communications deployment.
- Take 1st Line Calls
- Fault diagnosis on hardware and software
- Communication both written and orally - relaying complex queries to seniors
- Build of hardware
- Installation of hardware and software
- Installation and deployment of the unified communications systems
- Be flexible, to work additional hours if requires
- Be able to travel to visit other business premises
- Gradually be exposed to the other areas of IT within WHG
Training
- You will attend QA Limited virtually on a day release basis, completing your Level 3 over 2 years
- You will follow a learning plan in the workplace, supported by a mentor
Once qualified, you will progress to a Level 4 DevOps engineer apprenticeship and then a Level 6 degree apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Based in our Bury office 4 days per week and 1 day per week from home. Monday - Thursday 8.30am - 5.00pm. Friday 8.30am - 1.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 31st December 2026
- Start Date
- Monday, 4th January 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English,Maths and IT GCSE or equivalent, grade 6 (Essential)