ICT Apprentice Level 3
Role
One apprentice will specialise in a Support Technician role and the other will specialise in a Digital Communications Technician role.
Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunities to develop a broad skill set and focus on new and interesting technologies.
- Resolving faults and explaining to the client the work you have carried out
- Troubleshoot hardware and software issues in person, remotely, and via phone
- Fixing and maintaining equipment such as printers, laptops, PC's and tablets
- Assisting with system upgrades and setting up new devices
- Recording problems within CRM systems so that task histories can be reviewed
- Provide excellent customer service
- To respond without delay to clients IT needs and issues
- To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
- To maintain an awareness of new and innovative technologies
Training
Delivery model:
• Work-based training with your employer
• Day release during term time (approximately 1 day a week for 1 year)
• Regular meetings with your training coordinator to monitor progress and well-being
• Approximately four on-site assessment visits per year
• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
• Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
• Level 2 Functional Skills in English and Maths (if required)
• Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
• Work based project and presentation
• Portfolio based interview
A high chance of full time employment upon successful completion of apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ABINGDON AND WITNEY COLLEGE
- Working Week
- Monday to Friday 9am to 5pm Possible extra shift for half day on Saturday
- Expected Duration
- 1 Year 1 Month
- Positions Available
- 2
- Closing Date
- Friday, 20th June 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- Maths & English GCSE, grade A*- C / 9 - 4 (Essential)
About the Employer
- Company
- WISE SERVE UK
- Location
- 154 Oxford Road, Temple Cowley, Oxford, Oxfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
- Posted
- Company
- WISE SERVE UK
- Location
- 154 Oxford Road, Temple Cowley, Oxford, Oxfordshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
- Posted