CRM Technology Engineer

Job Description

hackajob is collaborating with Wise to connect them with exceptional professionals for this role.

Want to apply Read all the information about this position below, then hit the apply button.

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We're looking for a CRM Engineer to join our CRM team in London. You'll support our global CRM team by building, maintaining, and improving the data and platform infrastructure that powers reliable, scalable CRM.

In this role, you'll focus on the technical foundations behind CRM, combining data engineering, platform architecture, and CRM systems understanding to ensure customer data is reliable, activation-ready, and easy to work with across our ecosystem.

You'll work across Kafka event streams, Snowflake, Braze, internal tools, and supporting integrations to transform raw product and customer data into trusted CRM-ready datasets, scalable activation systems, and effective CRM execution.

You'll often be the person the team turns to when something doesn't look right, whether that's a data inconsistency, event flow issue, customer attribute problem, integration failure, or CRM platform behaviour that doesn't align with expectations. You enjoy solving technical problems methodically, working across systems, and improving the infrastructure that powers CRM long term.

Here's how you'll be contributing to the CRM team:

• Build and maintain the technical foundations that power CRM across Snowflake, Braze, Hightouch and supporting platforms

Support the transformation and modelling of customer data within Snowflake to create reliable, CRM-ready datasetsValidate customer events, attributes, identifiers and data quality to ensure accurate targeting, personalisation and reportingSupport and improve CRM data pipelines, platform integrations and activation architectureInvestigate and resolve issues across customer data, campaign logic, integrations and platform performanceSupport the day-to-day technical operation, implementation and optimisation of our CRM ecosystem, including Braze and supporting technologiesPartner with CRM, Engineering and Analytics teams to translate lifecycle and marketing requirements into scalable technical solutionsImprove CRM segmentation, targeting and activation reliability through stronger data quality, governance and architectureBuild, support and troubleshoot Braze campaigns, audiences, templates and platform configurations to ensure reliable CRM executionContribute to QA processes, documentation, operational workflows and technical best practicesShare knowledge and help raise the team's understanding of CRM technology, data and platform capabilities

This role will give you the opportunity to:

• Become an expert across one of the industry's leading CRM technology stacks, including Braze, Snowflake, Hightouch and modern data tooling

Work on the systems that power customer communications at global scaleSolve complex technical challenges across CRM data, platform architecture, integrations and activationShape the future of Wise's CRM technology ecosystem by improving scalability, reliability and governanceWork closely with Engineering, Analytics, Product and CRM teams to deliver high-impact customer experiencesInfluence how CRM technology evolves through new capabilities, better data foundations and continuous platform improvements

Qualifications

About you:

• You have 5+ years experience working in data, CRM technology, MarTech, or platform engineering roles

You have strong SQL, data engineering, and data modelling experience (Snowflake or similar preferred)You have experience working with Kafka or similar event-streaming systems, or strong transferable experience working with event-driven customer data within Snowflake or similar data environmentsYou have hands-on experience working with CRM or customer engagement platforms (Braze strongly preferred), including campaign builds, audience logic, data structures, and platform implementationYou understand how customer data, attributes, events, and integrations power CRM systemsYou're comfortable troubleshooting technical issues across data, APIs, integrations, and platform logicYou approach problems methodically and enjoy working across both data systems and operational platformsYou communicate clearly and can translate technical complexity into practical solutionsYou're proactive about improving documentation, governance, workflows, and system reliability

Nice to have:

• Braze technical implementation experience

Reverse ETL / activation tooling (e.g. Hightouch)API or integration engineering experienceHTML / CSS / Liquid or templating familiarity

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs. xxuwjjq

Keep up to date with life at Wise by following us on LinkedIn and Instagram.