Technical Support Engineer Apprentice (Wizard Group)

The apprentice will be working with the London field engineers on day-to-day tickets, visiting sites and working through ticket queues. There is a 50/50 split between onsite work and office-based work. You will have exposure to networking infrastructure, customer sites, setting up systems and installing, Microsoft 365 and Microsoft Azure.

The apprenticeship role is a very varied role with exposure to all systems and technologies. The apprentice will be seen as a L1 engineer who will be first point of contact for all tickets and then escalating/re-allocating where necessary.

The role will be 50/50 between field engineer work and office-based work. Jobs can vary from onsite installation of pre-configured hardware to onsite troubleshooting devices with a senior engineer over the phone.

The is opportunity for project work working alongside the implementation team, projects can include email migrations, data migrations, office moves, phone system setups or networking infrastructure upgrades.

The apprentice will be responsible for all inbound/outbound goods into the office and management of stock.

Types of tickets can include User on-boarding/off-boarding, laptop/desktop builds and installation, troubleshoot software issues providing remote assistance (printers, MS applications, Configuration of applications).

Your duties and responsibilities in this role will consist of:

• Logging tickets as they come in
• Taking helpdesk calls and dealing with L1 tickets
• Base setups of desktops/laptops
• Management of inbound/outbound goods
• Responsible for stock in the office, making the Head of Field aware of shortages of equipment

• Attention to detail
• Basics of networking
• Understanding Hardware
• Efficient in Microsoft Office
• Punctuality
• Good communication skills
• Team player

• 5 GCSE's including English Language and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)