Technical Support Engineer Apprentice (Wizard Group)
Role
The apprenticeship role is a very varied role with exposure to all systems and technologies. The apprentice will be seen as a L1 engineer who will be first point of contact for all tickets and then escalating/re-allocating where necessary.
The role will be 50/50 between field engineer work and office-based work. Jobs can vary from onsite installation of pre-configured hardware to onsite troubleshooting devices with a senior engineer over the phone.
The is opportunity for project work working alongside the implementation team, projects can include email migrations, data migrations, office moves, phone system setups or networking infrastructure upgrades.
The apprentice will be responsible for all inbound/outbound goods into the office and management of stock.
Types of tickets can include User on-boarding/off-boarding, laptop/desktop builds and installation, troubleshoot software issues providing remote assistance (printers, MS applications, Configuration of applications).
Your duties and responsibilities in this role will consist of:
- Logging tickets as they come in
- Taking helpdesk calls and dealing with L1 tickets
- Base setups of desktops/laptops
- Management of inbound/outbound goods
- Responsible for stock in the office, making the Head of Field aware of shortages of equipment
Training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals
- Certiport IT Specialist Networking
- Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
- Maintenance or repair of system faults
- Support for the roll-out of installation and commissioning of new systems or upgrades
Network Technician
- Installation and commissioning of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenance task on either ICT-related hardware or software
Digital Communications Technician
- Installation and commission of telecoms networks
- Maintenance or repair of telecoms network equipment
- Installation, configuration or maintenance task on either ICT-related hardware or software
Opportunity for full-time work with an option for a career path into a specialist area.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday - Friday 08:30 - 17:30 and every other weekend 1 day working same times from the London office.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Friday, 29th August 2025
- Start Date
- Monday, 8th September 2025
Desired Skills
- Attention to detail
- Basics of networking
- Understanding Hardware
- Efficient in Microsoft Office
- Punctuality
- Good communication skills
- Team player
Qualifications
- 5 GCSE's including English Language and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
- Company
- WIZARD INFORMATION TECHNOLGY (UK) LTD
- Location
- Runway East – Aldgate East, 2 Whitechapel Road, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- WIZARD INFORMATION TECHNOLGY (UK) LTD
- Location
- Runway East – Aldgate East, 2 Whitechapel Road, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted