3rd Line Analyst (Wintel/AD Specialist)

3rd Line Analyst (Wintel/AD Specialist)
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Location: Remote with occasional visits to Derby Contract: 12-month FTC Clearance: Current SC clearance (or above) required - no dual nationality

Day Rate: up to £500 - £550

Role Purpose

We are seeking an experienced 3rd Line Analyst to join our team, specialising in  Wintel and Active Directory environments . You will be responsible for resolving complex technical incidents, supporting a large-scale hybrid infrastructure, and ensuring service excellence across authentication, authorisation, and access services. This role combines business-as-usual support with the opportunity to contribute to solution design and implementation.

Key Responsibilities

Technical (80%)

• Respond to incidents and service calls, ensuring SLA targets are consistently met.
• Deliver higher First Time Fix rates and resolve escalated technical issues.
• Monitor call queues, liaise with specialist teams, and drive timely resolution.
• Provide operational support for Microsoft Windows Server, Active Directory, Entra ID, VMware/Hyper-V, and Azure.
• Manage identity services including Authentication, Federation, and Access Control.
• Support Windows networking services (DNS, DHCP) and anti-virus solutions.
• Troubleshoot hybrid infrastructure environments.
• Create and maintain accurate operational documentation.

Administration (20%)

• Maintain incident records and reporting in ITSM systems.
• Contribute to SLA reporting and performance metrics.
• Participate in team/sector meetings and knowledge sharing sessions.
• Ensure compliance with customer and security policies.

Required Skills & Experience

• 5+ years' experience supporting large hybrid IT environments.
• 3+ years working with Microsoft Windows Server (all current versions), Active Directory, Entra ID, VMware/Hyper-V.
• Current  SC clearance (or higher) .
• Strong understanding of ITIL Service Operations (Incident, Request, Problem, Change).
• Proficiency in PowerShell for automation and reporting.
• Relevant technical certifications (Microsoft, VMware, Azure).
• Excellent communication, documentation, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities effectively.

Desired Skills (Advantageous)

• In-depth 3rd Line Support experience resolving complex incidents.
• Modern device management (Intune, Workspace One).
• Azure PIM & Identity Governance.
• Microsoft Certifications (eg, AZ-800/801, SC-300).
• Strong Active Directory deployment, configuration, and troubleshooting experience.
• Knowledge of enterprise app deployment and conditional access policies.
• Familiarity with converged technologies (Simplivity, UCS).

Personal Attributes

• Strong analytical and problem-solving skills.
• Organised, systematic, and detail-oriented.
• Effective interpersonal skills, with the ability to influence at all levels.
• Self-driven, adaptable, and collaborative in approach.

Location

Remote with occasional visits to Derby, UK

Rateup to £500 - £550

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