Implementation Specialist (API & Integrations) | Field Service SaaS | UK - £60K

We're working with a fast-growing UK field service management SaaS business — single product, strong client base across housing, local government and FM contractors, and a reputation for hands-on customer success that goes well beyond a standard software vendor relationship.

They're looking for an Implementation Specialist to own the end-to-end onboarding of new clients — from discovery and configuration through to go-live — with a particular focus on API and system integrations connecting the platform into clients' existing back-office stacks (housing management, finance, asset management systems).

The role:

• Own client implementations from kick-off to go-live
• Lead technical discovery — understanding client workflows, data structures and integration requirements
• Configure and deploy API integrations between the FSM platform and third-party systems
• Run client-facing workshops and training sessions across both technical and operational stakeholders
• Build and refine implementation playbooks as the business scales

What they're looking for:

• Proven track record delivering B2B SaaS implementations end-to-end
• Solid API/integration experience — REST, JSON, webhooks, authentication protocols
• Background in or strong familiarity with field service, housing, FM or property management software
• Confident managing multi-stakeholder client relationships — IT directors to ops managers
• UK-based, comfortable with occasional client site visits

What's on offer:

• A genuinely flexible, configurable product that clients love
• A lean, collaborative team where your work has direct visibility
• Strong customer success culture — this isn't a tick-box implementation role

If this sounds of interest? Get in touch!