Apprentice 1st line IT Support Technician
We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities.
Role
Your duties will include:
- Daily Support: Triage customer issues and queries via our ticketing system and phone calls. Assign tickets to yourself and escalate when necessary. Diagnose and troubleshoot issues before resolving remotely and occasionally through site visits.
- System Improvements: Work with senior staff to plan and implement system wide improvements for both internal and customer systems.
- Installations: Install new computers for customers, following their individual specifications. Both manual installation and remote automated.
- Advanced Tasks: Get involved in more complex tasks such as server installations, cloud service, and 365 platform migrations and improvements.
Training
This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification.
Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment.
Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects.
The Apprenticeship Standard has three pathways to choose from:
- Support Technician
- Network Technician
- Digital Communications Technician
Upon successful completion of the apprenticeship, there is the possibility of a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- IPS INTERNATIONAL LIMITED
- Working Week
- Mon: 09:00 -17:30 Tue: 09:00 – 17:00 Wed: 09:00 – 17:00 Thur: 09:00 – 17:00 Fri: 09:00 – 17:00
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 27th July 2025
- Start Date
- Friday, 1st August 2025
Desired Skills
- Communication skills
- IT skills
- Trouble Shooting Skills
- Process Driven
Qualifications
- ICT GCSE, grade 5 and above (Essential)
- Maths and English GCSE, grade 4/C and above (Essential)
About the Employer
WYSIWYG COMPUTERS LIMITED
WYSIWYG is a small, Managed Services Provider based in Medway, with customers throughout Kent. We manage IT systems and provide solutions and improvements for businesses across a range of sectors.
- Company
- WYSIWYG COMPUTERS LIMITED
- Location
- 7-8 New Road Avenue, Chatham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- WYSIWYG COMPUTERS LIMITED
- Location
- 7-8 New Road Avenue, Chatham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted