Apprentice 1st line IT Support Technician
Role
Your duties will include:
- Daily Support: Triage customer issues and queries via our ticketing system and phone calls. Assign tickets to yourself and escalate when necessary. Diagnose and troubleshoot issues before resolving remotely and occasionally through site visits.
- System Improvements: Work with senior staff to plan and implement system wide improvements for both internal and customer systems.
- Installations: Install new computers for customers, following their individual specifications. Both manual installation and remote automated.
- Advanced Tasks: Get involved in more complex tasks such as server installations, cloud service, and 365 platform migrations and improvements.
Training
This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification.
Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment.
Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects.
The Apprenticeship Standard has three pathways to choose from:
- Support Technician
- Network Technician
- Digital Communications Technician
Upon successful completion of the apprenticeship, there is the possibility of a permanent position in Level 1 Support with options to move to Level 2 or other areas such as development.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- IPS INTERNATIONAL LIMITED
- Working Week
- Mon: 09:00 -17:30 Tue: 09:00 – 17:00 Wed: 09:00 – 17:00 Thur: 09:00 – 17:00 Fri: 09:00 – 17:00
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 14th September 2025
- Start Date
- Wednesday, 1st October 2025
Desired Skills
- Communication skills
- IT skills
- Trouble Shooting Skills
- Process Driven
Qualifications
- Maths and English GCSE, grade 4/C and above (Essential)
- ICT GCSE, grade 5 and above (Desired)
About the Employer
- Company
- WYSIWYG COMPUTERS LIMITED
- Location
- 7-8 New Road Avenue, Chatham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,200 a year
- Posted
- Company
- WYSIWYG COMPUTERS LIMITED
- Location
- 7-8 New Road Avenue, Chatham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,200 a year
- Posted