Process and Project Manager

Process and Project Manager – D365 CRM Location: London (Hybrid – 4 days in office, 1 day remote)Salary: £60,000 per annum + benefits

About the Client: This high-growth, market-leading company is undertaking a major transformation project focused on system optimisation and process improvement. Operating across multiple functions and locations, they are committed to creating a diverse and inclusive workplace, where every background and perspective enriches their collective success.

About the Job: A newly created opportunity has arisen for a Process and Project Manager to lead a business-critical CRM optimisation project. Reporting into senior leadership, this role will be pivotal in delivering improvements across internal workflows and system use, particularly focusing on the enhancement of Dynamics 365 CRM to drive operational efficiency.

Duties will include:

• Managing end-to-end CRM process improvement projects, with a focus on D365 CRM
• Identifying inefficiencies and developing structured plans to enhance workflow and user adoption
• Engaging with stakeholders across departments to gather requirements and ensure alignment
• Collaborating with technical teams to ensure CRM configuration meets business needs
• Tracking project timelines, risks, and deliverables to ensure successful implementation
• Providing training, documentation, and post-go-live support to internal users
• Supporting continuous improvement initiatives and data integrity within the CRM system

About the Successful Applicant: You will have a proven track record of delivering process improvements and system optimisation projects, ideally within a CRM environment. Experience with Dynamics 365 CRM is essential. Strong project management skills, a collaborative approach, and the ability to communicate effectively across technical and non-technical stakeholders are key.

What You Will Receive in Return: In return, you'll join a business undergoing meaningful change, where your contributions will directly influence future ways of working. You'll benefit from a competitive salary, hybrid working model (4 days office-based), career development opportunities, and a culture that values collaboration and continuous improvement.