Practice Manager - General Practice
Job summary
This is an exciting opportunity for an experienced, motivated and forward-thinking manager who thrives in a leadership role and is committed to delivering high-quality patient services and driving continuous improvement.
Main duties of the job
The Practice Manager will have overall responsibility for the strategic and operational management of Walderslade Surgery, ensuring the effective, safe and efficient running of the practice.
Working closely with the GP Partners, the postholder will provide visible leadership, oversee day-to-day operations, manage financial and contractual responsibilities, support workforce development, and ensure compliance with all relevant regulatory requirements. The successful candidate will be equally comfortable delivering strategic objectives while remaining actively involved in operational matters when required.
About us
Walderslade Surgery is a well-established and friendly GP practice located in an ex-mining town, Hoyland, Barnsley, serving our local community with high-quality, patient-centred care. We are a training practice and have four partners.
We are proud of our supportive multidisciplinary team, which includes GPs, nursing staff, administrative teams and additional healthcare professionals working collaboratively to meet the needs of our patient population.
Our culture is built on professionalism, respect, collaboration and continuous improvement. We recognise that a positive working environment is fundamental to delivering excellent care and encourage open communication, innovation and professional development at every level.
As a busy and progressive practice, we are committed to maintaining high standards of patient care while embracing opportunities to improve services, develop our workforce and respond effectively to changes within primary care.
Job description
Job responsibilities
Main Duties
Leadership, Management & Governance
Provide effective leadership and overall management of practice operations.
Work closely with GP Partners to support strategic planning, business development and implementation of agreed priorities.
Lead and coordinate management and staff meetings, ensuring actions are implemented and monitored.
Maintain effective communication throughout the practice and foster a positive and collaborative working culture.
Represent the practice at relevant external meetings and maintain productive relationships with NHS organisations and key stakeholders.
Support service improvement initiatives and the ongoing development of the practice.
People Management & Workforce
Lead recruitment, onboarding and retention activities.
Oversee performance management, appraisals, staff wellbeing, sickness absence management and workforce planning.
Ensure mandatory training requirements are met and professional development opportunities are supported.
Authorise leave and support effective staffing arrangements across the practice.
Promote an inclusive, supportive and high-performing working environment.
Work with outsourced HR providers to ensure employment matters are managed effectively and consistently.
Quality, Compliance & Patient Experience
Maintain oversight of governance, risk management and regulatory compliance, including CQC requirements.
Lead the management of complaints, compliments, significant events and patient feedback.
Ensure compliance with information governance, GDPR, safeguarding and data protection requirements.
Maintain and regularly review practice policies, procedures and business continuity arrangements.
Ensure effective systems are in place to monitor and improve patient experience and service quality.
Promote a culture of learning, accountability and continuous improvement.
Contractual, Financial & Performance Management
Lead financial management, budgeting and resource planning.
Monitor income, expenditure and financial performance, supporting the long-term sustainability of the practice.
Oversee contractual obligations and service delivery requirements.
Support achievement of QOF, Enhanced Services and other contractual targets.
Liaise with the ICB, NHS England, Primary Care Network and other commissioning organisations as required.
Ensure accurate reporting, submissions and performance monitoring.
Premises, Business Continuity & Operations
Maintain overall responsibility for premises and facilities management.
Ensure safe, effective and efficient practice operations and service delivery.
Oversee business continuity planning and emergency preparedness.
Manage relationships with external contractors and service providers.
Support the resolution of operational issues and ensure risks are appropriately identified, managed and escalated.
Digital, IT & Service Development
Lead and support digital transformation and IT improvement initiatives.
Work with colleagues and external providers to ensure systems are utilised effectively, securely and efficiently.
Encourage innovation and service redesign that enhances patient care and operational effectiveness.
Support the implementation of new technologies, systems and ways of working.
Monitor developments within primary care and identify opportunities for future service improvement.
Clinical Governance & Service Development
Support clinical leaders in maintaining effective clinical governance processes.
Assist with the delivery and monitoring of enhanced services and commissioned programmes.
Contribute to service development projects and business growth opportunities.
Support audits, quality improvement programmes and initiatives that improve patient outcomes and service delivery.
Additional Responsibilities
Act as a key point of contact for external stakeholders and partner organisations.
Maintain awareness of national and local developments affecting primary care.
Ensure statutory and NHS reporting requirements are fulfilled.
Undertake any other duties commensurate with the role as reasonably requested by the GP Partners.
Place of Work
Walderslade Surgery, Hoyland, Barnsley.
The role is primarily based on-site and requires a visible and accessible leadership presence within the practice.
Health & Safety
The postholder is responsible for maintaining a safe working environment and ensuring compliance with all relevant health and safety, infection prevention and control, and risk management requirements.
This includes:
Promoting and implementing health and safety and infection control best practice.Identifying and reporting hazards and risks.Supporting staff training and awareness.Ensuring work areas are maintained in a safe and tidy condition.Contributing to the wellbeing and safety of patients, staff and visitors.Confidentiality
In the course of their duties, the postholder will have access to confidential patient, staff and business information and must maintain the highest standards of confidentiality at all times.
All information relating to patients, colleagues and the business of the practice must be handled in accordance with legislation, NHS requirements and practice policies relating to confidentiality, GDPR and information governance.
Equality and Diversity
The postholder will actively support equality, diversity and inclusion by treating patients, carers, colleagues and stakeholders with dignity, fairness and respect.
They will ensure that practice policies and procedures are applied consistently and in accordance with current legislation and best practice.
Personal/Professional Development
The postholder will participate fully in appraisal, training and professional development activities and take responsibility for maintaining and developing their knowledge, skills and competencies relevant to the role.
This includes participating in annual performance reviews and contributing to a culture of learning and development across the practice.
Quality
The postholder will contribute to maintaining and improving quality throughout the practice by:
Identifying and managing risks.Supporting continuous improvement initiatives.Participating in audits and performance reviews.Encouraging high standards of patient care and service delivery.Contributing constructively to organisational development and change.Communication
The postholder will demonstrate excellent communication skills and build positive working relationships with patients, colleagues, GP Partners, NHS organisations and external stakeholders.
They will ensure information is communicated clearly, professionally and appropriately, promoting collaboration and effective team working throughout the practice.
Notes
This job description is not intended to be exhaustive. The role requires flexibility and adaptability, and the successful candidate will be expected to undertake additional responsibilities commensurate with the position and the evolving needs of the practice.
Person Specification
Qualities/Attributes
- Professional, approachable and supportive leadership style.
- Highly organised and self-motivated.
- Ability to work under pressure and manage competing priorities.
- Flexible and adaptable.
- Trustworthy, with a high level of integrity.
- Excellent attention to detail.
- Commitment to delivering high-quality patient-centred services.
- Experience leading organisational change and innovation within primary care.
Qualifications
- Relevant management, business, administration, healthcare management qualification or equivalent experience.
- Evidence of continuing professional development.
- AMSPAR or equivalent Practice Management qualification.
- Leadership or management qualification.
- Training or qualifications in HR, finance, governance or health and safety.
Experience
- Significant leadership and management experience.
- Financial and budget management experience.
- Experience of managing and supporting staff.
- Experience of working within a healthcare environment or similarly complex organisation.
- Experience of managing competing priorities and delivering operational objectives.
- Previous experience as a Practice Manager, Deputy Practice Manager or Assistant Practice Manager.
- Experience within General Practice.
- Knowledge of NHS primary care contracts and funding mechanisms.
- Experience of CQC compliance and governance.
- Experience of service improvement, project management and business development.
- Premises and facilities management experience.
- Experience of working collaboratively with Primary Care Networks, Integrated Care Boards and wider NHS organisations.
Skills
- Excellent communication and interpersonal skills.
- Strong leadership and people management abilities.
- Effective organisational, planning and time-management skills.
- Strong analytical, problem-solving and decision-making capability.
- Ability to build productive professional relationships and partnerships.
- Ability to lead change and support continuous service improvement.
- Strong IT and digital systems skills.
- Experience using EMIS Web, Docman and NHS reporting systems.
- Knowledge of NHS contractual and performance frameworks.
- Experience implementing digital transformation initiatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Walderslade Surgery
Address
High Croft
Hoyland
Barnsley
South Yorkshire
S74 9AF
United Kingdom
Employer's website
http://www.waldersladesurgery.co.uk/