Clerical officer

Job description

Job responsibilities

• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
• To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.
• Receive, process, and register patient referrals onto the electronic patient record system in a timely and accurate manner
• Provide clerical support as required and/or as assigned.
• Transcribe clinical documentation from the Dragon speech recognition system, ensuring accuracy, timely completion, and appropriate upload to electronic patient record systems
• Handle, maintain and track departmental files and/or patient records accurately, confidentially and sensitively according to approved organisational and governance standards.
• Manage patient record filing systems, ensuring documentation is stored accurately and readily accessible to authorised staff.
• Process detail relating to patients and staff promptly and accurately and in an organised manner.
• Entering appointment details or other job related data into computer as required
• Arrange meetings and attend meetings if requested to take and produce accurate minutes of the meeting, circulation of supporting papers adhering to set timescales.
• Work on own initiative by planning own workload and/or tasks arranging own diary to resolve conflicting appointments to ensure needs of the service are met
• Requesting stationary and other consumables relevant to local base using e-procurement system and/or non stock in line with financial standing regulations and maintain adequate stock levels, receiving deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member.
• Requesting stationary and other consumables relevant to local base using e-procurement system and/or non stock in line with financial standing regulations and maintain adequate stock levels, receiving deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member.
• Reporting of faults i.e. general maintenance issues.

Person Specification

Qualifications

• NVQ level 3 Business Administration and/or Equivalent level of knowledge gained through experience
• Training and experience appropriate to the departmental role

• Equivalent level of knowledge gained through experience of working as a Clerical Officer within a healthcare role

Experience

• Experience of working on Microsoft Office applications such as Word, Excel and Powerpoint
• Experience of Diary management utilising Microsoft Outlook
• Able to monitor and maintain health, safety and security of self and others
• Able to maintain quality in own work, encourage others to do so and contribute to improving quality
• Able to support and promote equality and value diversity
• Able to work well within a team, with a flexible approach and be able to work in a high energy environment.
• Able to work on own initiative and prioritise own workload
• Ability to file patient records

• Experience of using ESR, Info Hub and other Walsall Healthcare systems

Skills

• Will have excellent communication skills, both written , orally and electronically.
• The ability to work well in a team.
• The ability to utilise Fusion, Careflow and the Info Hub to gain data.
• Previous knowledge of Community and Healthcare Services
• Previous experience of trancribing clinical letters

Knowledge and Experience

• Equivalent level of knowledge gained through experience of working as a Clerical Officer within a healthcare role
• Experience of working on NHS systems such as Fusion and Careflow
• Experience of working on Microsoft Office applications such as Word, Excel and Powerpoint
• Experience of Diary management utilising Microsoft Outlook
• Experience of using ESR, Info Hub and other Walsall Healthcare systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Short Heath health centre

Bloxwich road north

walsall

WV12 5PR

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk