Admin Clerk and Reception Apprentice (Fixed Term Contract 18 months)
Warley Road surgery is looking for a cheerful candidate to welcome patients and become part of the reception and administrative team. You will work alongside other staff members but be part of a larger team of primary care health workers.
Role
You will be required to be confident in your telephone manner and computer literate, all training will be provided, and you should remain calm in times of stress or when the practice is busy.
Main duties will include:
- Answering/making phonecalls
- Making appointments and calling patients to book appointments for follow up
- Helping patients with Triage Forms
- Liaising with patients face to face in surgery clinic times
- Signposting
- Scanning and tagging letters
- Checking patients ID
- Updating medical records
- Filing letters and medical records
- Any other general office administration in a GP surgery
Training
- Business Administrator Level 3 Apprenticeship Standard
- End Point Assessment
- No day release at college, all training to be done in the workplace
- Candidates aged 16-18 who have not already achieved GCSE Grade 4/C/Level 2 English and maths, will be required to undertake maths and English as part of their apprenticeship
This is a fixed term contract (18 months), however there could be the possibility of a full-time post upon completing the apprenticeship, with future prospects of personal growth within the organisation.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- DUDLEY COLLEGE OF TECHNOLOGY
- Working Week
- Monday- Saturday. Shift patterns TBC. Opening hours are 8:00am until 6:30 pm. Hours per week will be between 30 and 40.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 18th October 2026
- Start Date
- Monday, 26th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Non judgemental
- Patience
- Enjoys a challenge
- Unflappable in an emergency!
Qualifications
- English GCSE, grade 4/C/Functional Skills Level 2 (Essential)
- Maths GCSE, grade 4/C/Functional Skills Level 2 (Essential)
About the Employer
Warley Road Surgery
GP Practice, Warley Road Surgery is located in Oldbury and we have been in practice for over 50 years. We are a family run surgery and believe in patient care and like to get to know our patients personally. We are always providing the best service and monitoring our progress. We offer a variety of services from Family Planning to Chronic Disease Management.