Apprentice Workforce Officer - Workforce Information Systems
An excellent opportunity if you are interested in a career to join our Pay & Systems Service as a Workforce Support Officer. Specialising in the use of digital applications. You will be implementing and delivering projects relating to our core HR Systems. Develop skills and knowledge, and behaviours needed to succeed in your apprenticeship.
Role
The role responsibilities outlined will be practiced, learned, and eventually mastered by the apprentice, under guidance and supervision from the line manager and their colleagues.
- Day-to-day planning of operational tasks specific to the specialist area to ensure delivery in line with relevant SLAs and guidelines
- Work collaboratively with the team to meet the outcomes of the service delivery plan
- Develop and maintain good working relationships with our range of key stakeholders, including statutory partners, service providers, voluntary sector and internal and external customers
- Process data and information, and independently interpret and analyse information to solve difficult problems
- Deal with difficult customer or system queries relating to a specialist area
- Support practitioners to develop business cases and board reports
- Identify areas of service improvement & simplification
- Support the rollout of new system modules and features, including routine upgrades, integrations, and system changes to meet organisational needs
- Perform data analysis, process mapping, and impact assessments to support project objectives
- Maintain accurate records and documentation for project activities
- Provide general support for system and data projects, including responding to queries and assisting with troubleshooting
Training
Your training will be with:
- JBC Skills Training
Completion of this apprenticeship could lead to a further position as a qualified Workforce Officer - Workforce Information Systems with Warwickshire County Council.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday to Friday 9 am to 5 pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 12th January 2026
- Start Date
- Monday, 9th February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade (Grade A* - C / 9 - 4) (Essential)
- Maths GCSE, grade (Grade A* - C / 9 - 4) (Essential)
About the Employer
Warwickshire County Council
Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 350 apprentices, most of whom have been retained in further roles at the Council.