Delivery Manager

About Wattle

At Wattle, we don’t just deliver technology - we empower membership organisations to thrive in a digital-first world. Our expertise spans Microsoft Dynamics 365 CRM, Umbraco CMS, and the Power Platform, giving clients the tools they need to run smarter, make sharper decisions, and create greater impact for their members.

We are seeking a highly motivated and experienced Delivery Manager to join our Customer Success Team. The appointed Delivery Manager will be responsible for ensuring the successful delivery of projects and services, managing client relationships, and leading cross-functional teams for our existing client base.

Responsibilities

• Serve as the main contact for retainer clients regarding service delivery.
• Lead cross-functional teams - developers, designers, analysts, and functional consultants, to meet project goals or sprint goals.
• Drive continuous improvement initiatives in delivery processes boost efficiency and quality.
• Report and forecast development progress.
• Bridge communication between technical teams and clients.
• Coordinate resources and work schedules
• Develop client technology road maps alongside Wattle’s account manager, providing ideas and recommendations on features and functions to add business value in future
• Work with Client Product Owners to gather requirements
• Consult with clients to provide future recommendations for delivery
• Maintain up-to-date knowledge of our systems and products to offer expert advice to clients
• Facilitate SCRUM ceremonies such as sprint planning, refinement activities and sprint reviews.
• Ensure projects are delivered within scope, time, and budget constraints.

Your Skills

• Excellent communication and interpersonal skills at all levels
• Proven ability to work closely and in sync with technical teams.
• Proficient in agile principles.
• Familiar with task management tools like Azure DevOps or Jira.
• Strong decision-making and problem-solving skills.

Desired Experience

• Agency experience (working supplier side)
• Familiarity with non-profits, trade, or membership organisations
• Experience managing multiple projects or work streams simultaneously

Do you meet our values?

• We Define Innovation - We strive to create innovative technology solutions to business challenges that define industry and market standards.
• Every Detail Matters - We care about the detail. From the placement of a single pixel or line of code to the interpretation of a complex brief or business process.
• We Have Passion for our Clients We care about our clients deeply. We understand the importance of their technology investment. We take every opportunity to exceed their expectations.
• We Are Proactive not Reactive We strive to stay ahead of the game. When it comes to CMS and CRM technologies our cutting-edge knowledge sets us apart.

Benefits

We want to create a culture where work life balance is valued. Delivering technology defined by time and budget can be pressured at times, so we want to ensure that our people find a better balance in their professional and personal lives.

Work life balance

• ⏰ Flexible working hours & days - You work when it best suits you and within what hours works best for you and your team.
• 🏡 Hybrid working model - We offer the best of both office life and remote working, you decide what works best for you. We ask that you attend the office 2 days a week as a minimum.
• 🌄 Flexible holidays - We work on the basis of results and trust, if you need a break you can take as much holiday as you need
• 🎂 Take your birthday off - You are special, you know it and we know it! So celebrate your birth with your friends and family
• 🍻 Drinks and lunches - Spend time with your team and your clients, we cover the costs.