CRM/CX Technical Associate
The Brand
This is an opportunity to join a globally recognised premium retail brand with a strong heritage, international presence, and customer-first mindset. The business is investing heavily into customer experience, personalisation, and digital transformation across EMEA, with CRM and CX sitting at the centre of that strategy. Working within a fast-paced and collaborative environment, you’ll be surrounded by teams across Data, Ecommerce, Marketing, Technology, and Customer Insights, all focused on delivering best-in-class omnichannel experiences.
The Role
As the EMEA CX/CRM Technical Associate, you’ll play a key role in the technical execution and delivery of CRM and CX initiatives across multiple customer touchpoints. This is a highly hands-on position focused on audience segmentation, campaign builds, journey orchestration, QA, and platform integrations. You’ll work closely with CRM, Data Strategy, Technology teams, and external vendors to ensure campaigns are technically accurate, customer journeys run seamlessly, and data flows correctly across systems.
The role will involve working within ESP and marketing automation platforms, supporting omnichannel campaign execution across email, SMS, onsite experiences, and customer journeys. You’ll also support testing, troubleshooting, reporting validation, and optimisation across CRM programmes, helping to bridge the gap between strategy and technical execution.
The Person
We’re looking for someone with experience in a CRM, CX, or marketing automation role who enjoys working with data, systems, and customer journeys. You’ll have a strong understanding of segmentation logic, campaign builds, QA processes, and CRM platform functionality, alongside a naturally detail-oriented and problem-solving mindset.
Experience with ESPs, automation tools, and data-led marketing environments is key, alongside confidence working cross-functionally with both technical and non-technical stakeholders. The ideal candidate will be proactive, commercially aware, and passionate about delivering seamless customer experiences within a premium or retail-led environment.