Change Manager

The Brand

WeComm have partnered with one of the retail/consumer industries most profound Digital Transformation Partners, who have an insane list of clients and previous deliveries. They're at the forefront of helping clients in customer facing industries to modernise operations, enhance customer experience and drive growth by a blend of strategy and advancements in technology.

The Role

We're looking for an experienced Change Manage with a strong background in Retail to ensure the seamless adoption of new systems, workflows and operating models across retail stores, supply chain, merchandising and customer-facing teams.

Responsibilities

• Develop and execute change management strategies for retail and customer transformation programs.
• Conduct change impact assessments, stakeholder analysis, and readiness evaluations
• Create structured change plans, including communication, training, and adoption roadmaps.
• Engage with senior business leaders, store managers, and cross-functional teams to align on change initiatives.
• Prepare clear communication materials tailored for retail audiences (HQ, regional teams, store staff).
• Support deployment of new store technologies, digital tools, and updated standard operating procedures.
• Track KPIs such as adoption rate, training completion, behavioural shifts, and operational improvements

The Person

We want to speak to Change Managers with excellent communication and stakeholder management skills who have:

• Experience in managing change for retail store systems (POS, OMS, WMS, ERP), digital transformation, or omnichannel programs.
• Strong understanding of retail operations, store processes, merchandising, and customer experience.
• Experience with global retail brands or multi-store environments.