Senior Digital Experience Manager

THE BRAND

This Senior Digital Experience Manager opportunity sits within an award-winning luxury business with a brilliant reputation for combining premium products, innovation and responsible retail. Female-founded and recognised as a leader within responsible luxury, the business has built a strong global presence while staying focused on creating exceptional, personalised experiences for its customers. It’s the kind of brand that gives a Senior Digital Experience Manager the platform to make a genuine commercial impact.

THE ROLE

As Senior Digital Experience Manager, you’ll own the end-to-end regional digital experience, from the first customer interaction right through to repeat purchase and loyalty. You’ll bring acquisition, onsite experience, ecommerce trading, CRO and retention together into one joined-up strategy, while sharing ownership of the regional web P&L. The Senior Digital Experience Manager will have real influence over conversion, customer lifetime value, sales, margin and profitability, working closely with senior teams across Brand, Acquisition, Retention and Trading.

THE PERSON

The ideal Senior Digital Experience Manager will be a commercially sharp digital leader with strong experience across digital experience, CRO, ecommerce trading and P&L ownership, alongside a solid understanding of CRM, loyalty and retention. You’ll be confident diving into data across media performance, LTV, conversion, retention and margin, turning insight into commercial decisions at pace. This Senior Digital Experience Manager needs to be hands-on, entrepreneurial and comfortable leading a team while influencing senior stakeholders across a fast-moving business.