D365 CRM Project Manager

D365 CRM Project Manager | Digital Transformation | £50,000–£55,000 | Hybrid – 2 days onsite (Oxford) Full-time | 12-Month FTC (ending March 2027)WeDo Tech has partnered with a mission-led organisation that is mid-flight in its Microsoft Dynamics 365 CRM transformation and is now looking for an experienced CRM Project Manager to take ownership of delivery as the implementation continues.Phase One of the programme has been delivered. Phase Two will focus on the implementation and optimisation of the CRM across a key operational division, with discovery recently completed and parallel review work underway to ensure alignment and learnings from the earlier rollout.The role You’ll sit at the centre of a complex delivery ecosystem, acting as the bridge between internal stakeholders and an external implementation partner.This role will:

• Own delivery against objectives agreed by the Project Steering Group
• Provide leadership across the full programme lifecycle
• Control scope, budget, risk and resource allocation
• Escalate and manage risks within an established governance structure
• Oversee delivery partner performance and hold them accountable
• Lead senior stakeholder engagement across departments and regions
• Champion organisational change across the central platform programme

The technical implementation is delivered by an external Microsoft partner, with significant CRM customisation involved. You’ll need to understand CRM delivery best practice, particularly around managing customisation risk, long-term maintainability, and performance implications.About your experience

• Proven Senior Project Manager experience delivering complex programmes to time, budget, and specification
• Strong risk and financial management capability
• Considerable experience delivering CRM implementations, particularly Microsoft Dynamics 365
• Confident operating in governance-heavy, high-scrutiny environments

Ideally, you’ll also have:

• Prince2, AgilePM, or PMP certification
• Exposure to website integration or digital marketing systems
• A background in systems support, database, or MI environments

We’re particularly interested in individuals who’ve delivered enterprise-scale CRM programmes within regulated or mission-driven environments, where stakeholder complexity is high and governance matters.