Business Analyst 111 Digital Front End
Job summary
This role is within the Digital Directorate providing business analysis services to digital transformation projects, programmes and services on an assignment basis. A Business Analyst will typically work on a number of assignments simultaneously; assignments will vary in scale and complexity resulting in assignments that vary from a small number of weeks to a number of months in duration.
The focus of the Business Analysis function is to clearly elicit, define and document stakeholder requirements. However, this is a 'full lifecycle' role with possible involvement from business case development to operational review, via requirements, design, development, test and implementation.
The role will be expected to lead the process of understanding end-user requirements, offering opportunities to add value and remove waste to improve business processes aided by the development and/or procurement and implementation of the right digital solutions.
Leadership, collaboration and a strong team ethic will be fundamental to the success of the role.
The role will play a key role in ensuring that our systems and processes are designed and adhere to the relevant national, local and statutory standards including quality, safety, data and design.
Welsh Language level 1 skills are desirable for this role.
Main duties of the job
Communicating complex technical issues and risks to non-technical people, requiring the ability to translate technical impacts into a language understood by business areas and to ensure that the communication has been successful.
Liaise with clients/users to clarify details of requirements. Design, create and test moderately complex information deliverables with specified content and layout.
Perform basic consulting activities (information gathering, analysis, problem resolution and presentation) in accordance with assignment objectives.
Provide expertise and support to professional and project colleagues on use of Business Analysis methods and tools.
Resolve customer needs to the application of analytical techniques; applying these techniques to identify required information characteristics.
Communicates highly complex issues and sensitive information to a variety of internal and external stakeholders at all levels including; regional Health Board partners Suppliers, DHCW, NHS Wales and the Welsh Government. Information may have national and political implications for internal and external stakeholders. Collating and communicating relevant information to the SRO.
Present complex data in various forms to suit the audience, using graphical and other techniques to large groups to portray the required information, offering supporting narrative as necessary.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
- Educated to Degree level (or equivalent qualification / experience)
- Familiar with modelling and analysis tools (e.g. Enterprise Architect), methods and standards (e.g. UML, BPMN).
- In-depth knowledge of business modelling techniques and experience in obtaining input from and communicating modelling results to senior managers for agreement.
- Knowledge of business processes to advise database designers and other application development team members on the details of data structures and associated components.
- Possess (or working towards) a recognised Business Analysis professional qualification (such as BCS International Diploma in Business Analysis)
- Working knowledge of the NHS and national developments and policy initiatives
- Understanding and knowledge of health service terminology and information requirements
- Understanding of the NHS Wales IMTP development and assurance processes, including DPIA/Data Standards
Experience
- Experience of applying a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques applied.
- Experience of consulting activities and techniques including facilitating stakeholder groups.
- Experience of process analysis, assessment and change including financial, cultural, technological, organisational and environmental factors. Further experience of establishing customer requirements and identifying how these map to process requirements.
- Expertise with the application of Business Analysis techniques, methods and tools; experience of the implementation of Business Analysis techniques, methods and tools as well as the enhancement of their application.
- Experience in defining, documenting and working on projects across all phases either alone or with a small team.
- Experience in identifying and assessing risks to the success of the project. Experience of producing realistic plans (quality, risk and communication plans) and contributing towards lessons learned.
- Experience in investigative work for strategy studies, business requirements and feasibility studies and in the specification of improvements to business processes.
- Experience of business process testing including the management of test scenarios and reporting of testing outcomes.
- Experience in stakeholder management, communication and agreement to changes including experience in overseeing the planning of and implementation of change.
- Demonstrable experience of designing individual plans based on the documentation needs of users and of organising the production and distribution of approved documentation items.
- Experience of designing the content and appearance of complex information deliverables (e.g. web pages) in collaboration with clients / users.
- Significant experience of modelling tools and techniques.
- Substantial experience of working on complex projects.
- Experience of reviewing compliance with legislation and organisational/government policy.
- Experience of the application of information management policies, procedures and controls.
- Experience of evaluation, development, demonstration or implementation of research activities.
- Understanding of opportunities provided by the strategic application of Digital & Data.
- Experience of investigation and development of innovative methods of exploiting Digital & Data.
- Experience of logical modelling as well as component specification and design; understanding of technical planning and assurance; knowledgeable in development and integration.
- Experience of reconciling technical practice with relevant technical strategies, policies and standards.
- Experience of specifying user/system interfaces and translating logical designs into physical designs taking account of target environment, performance requirements and existing systems.
- Demonstrable evidence of being able to produce detailed designs and document using required standards, methods and tools, including prototyping tools where appropriate.
- Experience of selecting tools and methods to establish, clarify and communicate the user experience, users' characteristics and tasks and in identifying the technical, organisational and physical environment in which complex products or systems will operate.
- Experience of engaging with technical design and project management to ensure that the correct products have been produced in a timely fashion.
- Experience of evaluating the quality of project outputs against agreed acceptance criteria.
- Experience of assessing, analysing, developing, documenting and implementing changes based on requests for change.
Skills and Attributes
- Able to utilise office software packages to an intermediate or higher level. In particular MSO365
- Advanced Keyboard Skills
- Typing skills - Able to input data accurately
- Highly organised, with the ability to work to agreed goals, in a self-directed and professional manner.
- Ability to plan, document and prioritise own workload in a proactive manner.
- Demonstrable excellent written and verbal communication skills, able to negotiate successful outcomes with senior personnel.
- Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking.
- Excellent facilitation skills.
- Ability to be an active listener and to tailor communication to the audience.
- Experience of resolving conflict and problems and challenging projects.
- Ability to coach and mentor others.
- Travel across sites, as required by the job.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Welsh Ambulance NHS Trust
Address
Pan Wales
Pan Wales
LL17 0RS
United Kingdom
Employer's website
https://www.ambulance.wales.nhs.uk/en/5