Product Specialist 111 Digital Front End
Job summary
Provides strategic and operational leadership for the management, support, and development of specialist digital services within the 111 Digital Front End, acting as the senior product lead and escalation point while overseeing service performance, leading major project delivery and deployment, and shaping long-term development strategies in collaboration with architectural and programme leadership.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder will lead the technical design, development and optimisation of the 111 Digital Front End, delivering scalable, high-performing digital and data engineering solutions. They will apply specialist expertise to shape system architecture, introduce new functionality, and ensure alignment with evolving user, service and clinical requirements.
They will be accountable for the end-to-end delivery of complex development programmes, including requirements definition, build, testing, deployment and continuous improvement. This includes resolving complex integration and technical challenges, often in areas without precedent, and ensuring solutions align with wider architecture, interoperability and data standards.
The role will establish and maintain robust development, testing and service management practices within an ITIL-aligned framework, ensuring reliable system performance and effective support models. Additionally, the post holder will provide technical leadership to Data Engineers and wider delivery teams, driving best practice and ensuring the capability to sustain and evolve the 111 Digital Front End.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now toview in Trac.
Person Specification
Qualifications and Knowledge
- Masters and / or equivalent relevant skills and experience
- In depth knowledge of current IT development tools, paradigms, and methodologies (e.g. RAD, XTREME programming; relational database design; SOA)
- Comprehensive understanding of the use of modern Information Technologies and how they contribute to improved systems, ICPs, and services to patients
- In depth understanding of the business processes for product(s) for which the post holder is responsible
- Advanced qualification in an agile development methodology (for example the Professional Scrum master qualification)
- SQL Server DBA
- Registered with a relevant informatics professional body
Experience
- Significant experience working in Information and IT
- Significant experience in AI creation and implementation at scale
- Proven record of management of successful and substantial data engineering or similar developments and implementation
- Understanding of API development
- Proven record in delivery of operational and strategic services
Skills and Attributes
- Project Management skills
- Problem solving skills
- Organisational development and change management skills
- Good communication and presentation skills
- Influencing skills
- Ability to continue to learn (new technologies and health care processes)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Welsh Ambulance NHS Trust
Address
Vantage Point House
Ty Coch Way
Cwmbran
NP44 7HF
United Kingdom
Employer's website
https://www.ambulance.wales.nhs.uk/en/5