IT Systems Administrator

Salary: £33,000 - £38,000 Contract Type: Permanent Location: Hybrid working (office based in Oswestry) – typically 2 days in the office per week Support Technology That Keeps Practice Plan Running Practice Plan, part of the Wesleyan Group, helps dental practices across the UK build stable, recurring income through patient membership plans. Our IT team plays a vital role in ensuring colleagues have secure, reliable and effective technology to support our customers and business operations. If you're an experienced Systems Administrator who enjoys infrastructure, project work and solving complex technical challenges, this is an exciting opportunity to join a collaborative team and play a key role in supporting and improving our technology environment.Make a Difference in IT Operations The IT team provides secure, reliable and effective technology services that support colleagues across Practice Plan and the wider Wesleyan Group. The team plays a key role in maintaining critical infrastructure, supporting business operations and delivering technology improvements that enhance performance, security and user experience. This role combines infrastructure support, technical problem solving and project delivery, offering the opportunity to work across a broad technology estate while contributing to Practice Plan's ongoing cloud-first strategy.Your Impact Here's how you'll make a difference:

• Lead and support the delivery of infrastructure and technology projects, helping drive improvements across systems, services and platforms.
• Troubleshoot and resolve complex technical issues, acting as a key escalation point within the IT team.
• Maintain and optimise core IT infrastructure, ensuring high levels of availability, security and performance across the business.
• Support the ongoing development of technology standards, processes and controls, helping strengthen operational resilience and efficiency.
• Contribute to Practice Plan's cloud-first strategy, identifying opportunities to enhance systems, services and ways of working.

What You'll Bring

• You're a curious and proactive IT professional who enjoys solving complex technical problems and delivering reliable technology solutions.
• Proven experience supporting and administering Microsoft infrastructure technologies, including Active Directory, Entra ID and Windows Server environments.
• Strong knowledge of networking principles including TCP/IP, DNS, DHCP, VPNs, switching and firewall technologies.
• Experience working with infrastructure technologies including virtualisation, backup solutions and cloud services, ideally Azure.
• Demonstrable experience supporting or delivering infrastructure and systems projects within a business environment.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships and explain technical concepts clearly.
• A passion for technology and continuous learning, with the adaptability to embrace new tools, systems and ways of working.

Benefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect:

• Annual bonus to recognise your contribution.
• 28 days holiday (plus a culture day!) – rising to 30 days with service.
• Flexible hybrid working for better work-life balance.
• Company pension scheme – matched plus 2% (up to 10%).
• Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
• Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
• Enhanced family leave and two volunteering days to give back to causes you care about.

Why Practice Plan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which